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“I WAS THERE MEETING FRIENDS FOR A GOLF TRIP ROOM WAS CLEAN...” 5 of 5 bubbles
Review of Wingate by Wyndham Richmond Short Pump

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Wingate by Wyndham Richmond Short Pump
Ranked #16 of 81 Hotels in Richmond
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1,150 reviews from our community

Traveller rating
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    47
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Ocean, New Jersey
1 review
1 of 5 bubbles Reviewed 18 April 2014

I can't begin to say how horrible this hotel was. We arrived & were told they somehow lost our reservation!!?? We had originally reserved a suite for my husband & I along with our 15 yr old & 8 yr old months ago! They scrambled around & ended up giving us a handicapped room with no bathtub, a pull out couch with no linens and when I asked for bedding, a man finally came to the door holding 2 pillows that smelled so bad! And no bedding linens! I had to call again & this time I was told that they were no more blankets or pillows but she would see if she could find any more & she didn't. Please do yourself a favor-don't ever go to Wingate by Wyndham.

  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Adria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this review, 1 July 2014
Thank you for taking the time to share your recent experience here at Wingate by Wyndham Short Pump. We truly appreciate you bringing your concerns to our attention. Feedback such as this allows us to improve. The Voice of the Customer is key to meeting and exceeding expectations. We look forward to your return on your next visit to Richmond, VA in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 6 April 2014

We were very comfortable at this property. The staff was friendly and accommodating. The location was convenient to area shopping and restaurants. Breakfast was adequate and items were replenished as they were used. We would stay there again.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this review, 16 April 2014
Thank you for taking the time to share your recent experience here at Wingate by Wyndham Short Pump! We're delighted to hear of your overall comfort with our facility, our complimentary full hot breakfast, service delivery from our staff, and of your enjoyment of shopping & dining conveniently at the Short Pump Town Center Mall. We truly appreciate the positive feedback. We look forward to your return on your next visit to Richmond, VA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glen Allen
1 review
4 of 5 bubbles Reviewed 3 April 2014

Had a good experience at this hotel would recommend it and actually my second time staying here. Walking distance from the Short Pump mall if you are a walker.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Viola T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this review, 16 April 2014
Thank you for sharing your recent experience here at Wingate by Wyndham Short Pump! Thank you for choosing to stay with us a second time. We know there's plenty of options to choose from and we're delighted you chose our facility. We're happy to hear you were able to take advantage of the convenience of our location and your enjoyment of walking over to the Short Pump Town Center Mall. We're looking forward to seeing you again on your next trip to Richmond, VA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wingate by Wyndham Richmond Short Pump

Property: Wingate by Wyndham Richmond Short Pump
Address: 13991 N Gayton Rd, Richmond, VA 23233-7079
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Richmond
#17 Family Hotel in Richmond
#17 Romantic Hotel in Richmond
#22 Business Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Wingate by Wyndham Richmond Short Pump 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond

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