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“Good experience”

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Wingate by Wyndham Richmond Short Pump
Ranked #20 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed 28 June 2014

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Sharon H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this reviewResponded 30 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Reviews (1,264)
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707 - 713 of 1,264 reviews

Reviewed 24 June 2014

Overall, I had a really good impression of the hotel. Good value for the money. Staff was great. Breakfast was good, would have preferred muffins and more fruit choices. Room was clean. Sofa bed mattress was uncomfortable.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank F W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this reviewResponded 30 June 2014

Thank you for taking the time to share your recent stay experience here at Wingate by Wyndham Short Pump/Richmond! We’re excited to hear of your enjoyment of our complimentary hot breakfast buffet, comfort of our rooms, friendliness of our staff and overall impression with the cleanliness of our facility. We truly appreciate the positive feedback and the suggestions shared. Stop by again in the near future on your next trip to Richmond, VA.

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Reviewed 24 June 2014

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Yvonne K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this reviewResponded 30 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 June 2014

When we arrived from a long trip, the room was a mess. The room had not been cleaned/prepared for us. The bed was unmade and trash from the previous customer was still everywhere in the room. Also, no one was at the front desk when we needed assistance. Their phone system is also very confusing. We did not know what number to dial for assistance.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this reviewResponded 30 June 2014

Thank you for taking the time to share your recent experience here at Wingate by Wyndham Short Pump. We truly appreciate you bringing your concerns to our attention. It's disappointing to hear of our Service Delivery Failure. Please know feedback such as this allows us to improve and we will review your experience as a Team. The Voice of the Customer is a key ingredient to meeting and exceeding expectations. Stop by and give us a second chance on your next trip to Richmond, VA in the near future.

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Reviewed 18 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Teresa B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this reviewResponded 30 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 June 2014

I will never stay at this hotel again.We were there for 4 days and the" heated "pool was cold all the time we were there.Sauna was way to hot.The plumbing pipes had a dripping sound all night after you used the sink.They ran out of milk half way thru breakfast.I will say it was fathers day,so maybe more people were there than normal.This was our first and last trip to a Wingate. James Hood

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this reviewResponded 30 June 2014

Thank you for taking the time to share your recent experience here at Wingate by Wyndham Short Pump. We truly appreciate you bringing your concerns to our attention. Feedback such as this allows us to improve. The Voice of the Customer is key to meeting and exceeding expectations. Stop by and give us a second chance on your next trip to Richmond, VA in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Aaron S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this reviewResponded 30 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wingate by Wyndham Richmond Short Pump

Address: 13991 N Gayton Rd, Richmond, VA 23233
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Richmond
#17 Family Hotel in Richmond
#17 Romantic Hotel in Richmond
#22 Business Hotel in Richmond
Price Range: £80 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wingate by Wyndham Richmond Short Pump 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond

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