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Hilton Richmond Downtown
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Reviews (1,628)
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All reviewsdepartment storeconvention centergarden innfront deskvalet parkinghigh ceilingswithin a mile radiusvalet staffshuttle servicehistoric buildingthe executive loungefull servicefree shuttlebusiness triphotel staffvery nice hotelenjoyed my stay
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1,180 - 1,185 of 1,628 reviews
Reviewed 28 September 2013

From the moment we arrived, during our first visit, we were met with super service oriented staff. They were happy, not just putting on a smile for the customer. This kind of joy only comes from a unique group of staff with good leaders in each department. Your hotel is a joy to visit. My best recommendation is that we returned again, a little out of our way, just to stay where we felt happy. Thank you!

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank weezerNc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Dear WeezerNC;

Thanks for your visit and review. We certainly appreciate the feedback, and we'll share the great comments with the team ! We hope to see you back soon as well.

John Cario -GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2013

Loved everything about the hotel. The location. The history of the building. The room was wonderful. The beds some of the most comfortable I've ever stayed on. The pool and the whirlpool relaxing. It was a great stay. The staff was friendly and helpful. Couldn't have asked for more.

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Thom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Dear Thom;

Thanks for your visit and review. We certainly appreciate the feedback, and we'll share the great comments with the team ! Hopefully all is well with from the surgery.

John Cario - GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

The hotel was fine/standard, but the breakfast could have been a better value, which I realize is typical of hotels, but still... The location is OK, but I will try the Omni next purely based on location. There is more nightlife / activity down closer to the river and the Omni the best location wrt walking distance for night activities (dinner / bars / music).

  • Stayed: August 2013, travelled with family
    • Value
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Thank lisajones4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Dear Lisa;

Thanks for your recent visit to our hotel. I sent a personal message to learn more of your experience. We know our travelers have choices, so certainly trying the Omni is your choice, but we would love to hear how we can improve on the items you noted. Sincerely, John - GM

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Reviewed 25 September 2013

Very nice hotel with helpful and friendly staff. The only complaint I had was with the heat/air system in the room. Quite noisy and never cooled down to my desired temp. Otherwise a great hotel experience and would definitely stay here again if in the area.

  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank Kacy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Dear Kacy;

Thanks for your recent visit and Tripadvisor review. Glad to hear a "great business experience", yet we'll certainly review the louder ac unit. I sent a personal message to find out the exact room you had. Perhaps too if you are a Hilton Honor's guest we can update your profile with a preferred room in the future. Thanks again,

John and team.

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Reviewed 22 September 2013

The staff at this property is excellent, across the board. The fitness room, though compact, has all the right stuff so you can get a good workout. I slept like a king and my breakfast was excellent. The valets were efficient and well organized. An excellent stay!

  • Stayed: September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Dear Daniel;

Thanks for your visit and review. We certainly appreciate the feedback, and we'll share the great comments with the team !

Sincerely,

John Cario
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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