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“NC girls go to Richmond”

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Hilton Richmond Downtown
Ranked #7 of 82 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Reviewed 29 September 2013

The service was beyond expectations in every area. All employees were very accommodating and had outstanding interpersonal skills. We will return and drink more of their fabulous sweet tea!
'Thanks to front desk, housekeeping, and restaurant staff we had a wonderful trip. The shuttle staff and service was a plus.

  • Stayed: September 2013, travelled with friends
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Thank Betty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Dear Betty;

Glad to hear the NC Girls visited Richmond, almost sounds like a movie, maybe it was ? Thank you for your visit and feedback, we hope you had fun in RVA, and we welcome the NC girls back to HGI and Richmond.

Sincerely,

John Cario - GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,061 - 1,067 of 1,510 reviews

Reviewed 29 September 2013

The accommodations were clean and comfortable, which you would expect, but what set this hotel apart was the staff. They were, without exception, courteous and helpful. Valet parking was very efficient and reasonably priced. Shuttle service to area restaurants, etc. was free and prompt.

Room Tip: The floors are U-shaped closed at one end, so it can be a long walk from the elevator. Our room was...
  • Stayed: September 2013, travelled as a couple
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Thank Geoff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Geoff;

Thanks for your recent visit and feedback. We appreciate the kind comments about the team and the hotel. We look forward to your next visit to Richmond.

Sincerely,
John Cario - GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2013

From the moment we arrived, during our first visit, we were met with super service oriented staff. They were happy, not just putting on a smile for the customer. This kind of joy only comes from a unique group of staff with good leaders in each department. Your hotel is a joy to visit. My best recommendation is that we returned again, a little out of our way, just to stay where we felt happy. Thank you!

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank weezerNc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Dear WeezerNC;

Thanks for your visit and review. We certainly appreciate the feedback, and we'll share the great comments with the team ! We hope to see you back soon as well.

John Cario -GM

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Reviewed 28 September 2013

Loved everything about the hotel. The location. The history of the building. The room was wonderful. The beds some of the most comfortable I've ever stayed on. The pool and the whirlpool relaxing. It was a great stay. The staff was friendly and helpful. Couldn't have asked for more.

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Thom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Dear Thom;

Thanks for your visit and review. We certainly appreciate the feedback, and we'll share the great comments with the team ! Hopefully all is well with from the surgery.

John Cario - GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

The hotel was fine/standard, but the breakfast could have been a better value, which I realize is typical of hotels, but still... The location is OK, but I will try the Omni next purely based on location. There is more nightlife / activity down closer to the river and the Omni the best location wrt walking distance for night activities (dinner / bars / music).

  • Stayed: August 2013, travelled with family
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Thank lisajones4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Dear Lisa;

Thanks for your recent visit to our hotel. I sent a personal message to learn more of your experience. We know our travelers have choices, so certainly trying the Omni is your choice, but we would love to hear how we can improve on the items you noted. Sincerely, John - GM

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Reviewed 25 September 2013

Very nice hotel with helpful and friendly staff. The only complaint I had was with the heat/air system in the room. Quite noisy and never cooled down to my desired temp. Otherwise a great hotel experience and would definitely stay here again if in the area.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Kacy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Dear Kacy;

Thanks for your recent visit and Tripadvisor review. Glad to hear a "great business experience", yet we'll certainly review the louder ac unit. I sent a personal message to find out the exact room you had. Perhaps too if you are a Hilton Honor's guest we can update your profile with a preferred room in the future. Thanks again,

John and team.

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Reviewed 22 September 2013

The staff at this property is excellent, across the board. The fitness room, though compact, has all the right stuff so you can get a good workout. I slept like a king and my breakfast was excellent. The valets were efficient and well organized. An excellent stay!

  • Stayed: September 2013, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 1 October 2013

Dear Daniel;

Thanks for your visit and review. We certainly appreciate the feedback, and we'll share the great comments with the team !

Sincerely,

John Cario
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
Price Range: £119 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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