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“One Night Stay”

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Hilton Richmond Downtown
Ranked #9 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Denver, Colorado
2 reviews
“One Night Stay”
Reviewed 30 December 2013

Found this hotel to be in an excellent central location. The room was clean and the bed linen was crisp and clean, as well, the bed was very comfortable. The bathroom was clean. This was your basic room, no frills, but we were very pleased. We had drinks and food in the bar area, which was good and the entire staff was so pleasant and helpful. We will definitely stay there again. I labor over picking a hotel, just because I'm soooo picky. So I hope this review will be helpful to others. We stayed at 2 other hotels in downtown Richmond and this was our best experience so far.

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank Colleen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this review, 31 December 2013
Thank you for your response! We work hard to provide our guests with clean accomodations and a pleasant, friendly atmosphere. I am glad to see that our efforts are paying off! I will make sure to share your comments with the team. Thanks for staying with us, and we look forward to seeing you again in the new year!
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (258)
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English first
Danbury, Connecticut
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 29 December 2013

I have to say - this one surprised me! The food was really GREAT! YES, I KNOW what ya thinkin' - a HGI - really?? YES! It's like they downgraded a Westin and kept the chef along w/his menu :) Bizarre in a good way for guests. Room was average (probably would give the room itself a 3 but the food bumps this property up a notch). Valet parking is required, though they are very careful with your cars (moreso than some dealerships ~ hissss~ HIGHLY recommend them for business and even a short personal getaway. The Tomato Crab soup in particular is TDF!

  • Stayed November 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank TheNCGeechieGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 30 December 2013
Glad to see you tried our "best kept secret" and Chef Matthew's Tomato Crab soup, yes it is tasty. While we are a Hilton Garden Inn, we are also in the former Historic Miller & Rhoads Department Store in Downtown Richmond. This said, we are a bit larger and different than some of the other HGI's, but with the same great Hilton Garden standards, along with a wonderful and talented food team, including our Chef. We hope to see you back soon, and I have already shared your nice review with the Chef. Happy Holidays - John C. - GM.
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South Boston, United States
1 review
Reviewed 29 December 2013

Found this hotel to be most convenient when visiting family in the Churchill area of Richmond for Christmas. All hotel employees were found to be more than helpful, especially since they were working on Christmas day. We ate breakfast in the dining room on our day of departure and the staff were just wonderful. Courteous, cheerful and most helpful. Good hotel for the money!

  • Stayed December 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 30 December 2013
Dear Sandra;

Thank you for your recent Christmas stay and feedback to Tripadvisor. We were glad to have you for the holidays, and we'll certainly thank the team for their efforts on Christmas. We hope you enjoyed your family visit, and we hope to see you back for future visits.

Sincerely,

John - GM
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Wilmington, North Carolina
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 December 2013

Before making the reservation at this hotel, I had read Trip Advisor comments about asking for a room on one of the higher floors, and to ask for an "inner room", i.e., one not overlooking one of the streets, especially Broad St, because of traffic noise. I made the reservation online, making the specific request for an upper floor interior room, and the front desk clerk did just that...We did not mind at all the bit of a walk from the elevator to our room. The room was clean and comfortable. The breakfast buffet (additional charge) was very nicely prepared with cold items on the buffet, and hot items brought to one's table.

All service was excellent...cordial and courteous, from the valet parking attendant to the bellman and the shuttle driver. The shuttle was available within a 2-mile radius and relieved us of having to drive in unfamiliar territory.

Room Tip: To avoid traffic noise, ask for an upper floor, interior room.
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank KathrynCNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 30 December 2013
Dear Kathryn;

Glad to see you read the reviews and selected a quiet interior unit and got a "good night's sleep". Sounded like the rest of your visit was great too ! Hope to see you soon.

Sincerely,

John Cario - GM
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Milwaukee, Wisconsin
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 December 2013

Huge, spacious room, although it felt like we walked around 3 sides of the building to get there from the elevator. Great location, walked everywhere I wanted to go. Breakfast was really good. Room was clean & comfortable. My only complaint is the shower, very weak!

  • Stayed December 2013, travelled with friends
    • Value
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Helpful?
Thank pubcrawler73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 30 December 2013
Dear Pubcrawler73; I like your "screen name", did you hit any of the nearby Richmond pubs or restaurants, we have many close by ? We do appreciate your visit and feedback, and will certainly check on that shower you noted. Hope to see you back soon, and Happy New Year ahead. John C - GM
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Raleigh, North Carolina
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 December 2013

Nice room for the price. Very clean. Comfortable beds. Due to lack of "free" parking we opted to use valet parking. Within walking distance to shopping, Starbucks, movie theater. There is an on-site restaurant but we chose to order out. Staff was extremely nice. After a long day -- I enjoyed the pianist in the lobby.

  • Stayed November 2013, travelled with family
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    • Cleanliness
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Helpful?
Thank luv2trvl94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 30 December 2013
Thanks for your visit and great feedback. Glad to hear you enjoyed your visit, the surrounding area, and our lobby too ! Hope to see you back soon.

Happy Holidays,

John Cario - GM
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Richmond, va
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 December 2013

My wife and I wanted to enjoy a mini Christmas vacation in Richmond. The hotel is in the middle of downtown, located near several great restaurants, the Broad st. art community and the winter ice rink. The hotel staff was fantastic. The rooms were large and clean. The hot tub and pool as was a great experience when it was very cold outside. The breakfast of made to order omelets and all the accompaniments you could as for was wonderful. My wife and I were amazed by the staff. Not just one or two but every employee we dealt with or just passed in the halls or lobby was friendly and helpful. One of the best hotel stays I have experienced. The Christmas Parade and Art Walk made the weekend a wonderful start for the holidays.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mysavannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 30 December 2013
Dear My Savannah;

Thank you so much for your RVA getaway, stay with us and feedback. Sounds like you had a great time in and out of the hotel. Happy New Year, and we hope to see you back soon !

Sincerely,

John Cario
General Manager
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Additional Information about Hilton Richmond Downtown

Property: Hilton Richmond Downtown
Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#5 Romantic Hotel in Richmond
#5 Business Hotel in Richmond
#6 Luxury Hotel in Richmond
#7 Family Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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