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“Relaxing Stay”

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Hilton Richmond Downtown
Ranked #7 of 82 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Reviewed 21 April 2014

Our family of four enjoyed our stay at the Hilton Garden Inn. Very convenient to downtown Richmond and the Coliseum, where we saw a show. My ten-year old loved the pool and I appreciated that the room was bright and clean. We enjoyed complimentary snacks in the PM and coffee in the AM. One negative is the required valet parking...if there is no other option, shouldn't the cost be rolled into the room rate?

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank AbbyCat3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 23 April 2014

Dear Abbycat3;

Thank you for your visit to Richmond and stay with us. Great to hear your feedback, as well that you all enjoyed the pool and guest rooms. Being in a downtown city setting we are limited on parking, so only offer valet through an outside company. There are other lots in the area, as well street parking is free on weekends, if available. We do have some packages at times with valet included. We hope to see you back soon. John and team.

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1,015 - 1,021 of 1,583 reviews

Reviewed 20 April 2014

If you have to stay downtown, you could do a lot worse than this Hilton property. The staff is friendly, efficient and accommodating. Room was super clean and quiet.
On site restaurant was good for breakfast, with a fixed-price buffet, including fresh cooked eggs, pancakes and french toast. Pastries were kinda stale, but everything else, including the service was top notch.
Valet parking only at this location, but again the staff was fast and courteous.
Would definitely stay again.

Room Tip: Elevators "announce" the floor number and "going up/down" so ask for a room away...
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  • Stayed: April 2014, travelled on business
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1  Thank Pippi_two
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this reviewResponded 21 April 2014

Thank you for reviewing our hotel! I will make sure to pass along your comments to our Food and Beverage team - I know they will be thrilled! We look forward to seeing you the next time you are in RVA!

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Reviewed 19 April 2014

This place stands out for size of room and huge windows overlooking downtown. The room is well appointed. Only downer at hotel was paper cups in room; no glass for a whiskey. The parking was well run, did not charge for second day. The desk set me up with a pass to swim laps at nearby YMCA. Priceline chiseled me by telling me that if I cancel the second night, as the website says you can, you can't stay at the hotel the first night. But the hotel itself is good value.

Room Tip: Long walk from elevator, but nice view.
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  • Stayed: April 2014, travelled with family
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Thank bluecanoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this reviewResponded 21 April 2014

Thank you for staying with us! I'm glad you had a great time. (Let us know when you're back - we'll get you a glass!)

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Reviewed 15 April 2014

Large spacious rooms with unsually high ceilings, in a historical building. Nice Staff, very accomodating. Just across the street from the Richmond Convention Center and Richmond Coliseum, walking distance. Food was good and lobby very relaxing and inviting.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank 555arlenes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this reviewResponded 17 April 2014

Thank you for your kind review of our hotel! I am glad to see you enjoyed your time with us, and will make sure to share your kind comments with my team. They work hard to provide top - notch service, and I am glad this was the case for you.

We look forward to seeing you next time you are in RVA!

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Reviewed 15 April 2014

The Hilton Garden Inn in Richmond off of Broad Street was a delightful surprise. Quaint, easy to get to, great staff...and all around great place for business travel. And I didn't know the site existed until last week!

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Felicia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this reviewResponded 17 April 2014

Thank you for sharing your experience at our hotel - we're glad to see you enjoyed your time with us! We look forward to hosting you the next time your travels bring you to RVA!

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Reviewed 14 April 2014

My husband and I did a quick trip to Richmond and stayed at the Hilton Garden Inn Downtown. The hotel was extremely convenient to the Convention Center and the Centerstage Theater. The hotel and room were clean and the staff was very nice and helpful. The drawback was the design of the room we were given. When we made our reservation online we went ahead and asked for a high floor room if available for an additional $7 for the night. When we checked in we were "upgraded" to the 6th floor. I guess we were missing something by making the assumption that a room would have a view of something/anything if you are on a high floor. Unfortunately, the windows in the room started at approximately 5' up the wall. We felt as if we were in prison. The only way to see anything other than the sky or the top of the Marriott across the street was to stand right next to the wall to peek over the windowsill. Since we were tired and only staying one night we didn't make a stink about it but be forewarned that some of the rooms have windows like this. Don't bother paying extra for an "upgrade" unless you check out the room first.

Room Tip: Make sure to check out the room first to make sure you will be able to see out the windows. In the...
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  • Stayed: April 2014, travelled as a couple
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Thank desertescapee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this reviewResponded 17 April 2014

Thank you for sharing your feeback on your recent stay with us! I am glad to see that for the most part, your stay was pleasant and comfortable. I have contacted you directly to address your concerns. Thank you again for sharing, and I hope you allow us the opportunity to host you again the next time you are in RVA.

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Reviewed 14 April 2014

While the hotel is very nice, it's the people that make me want to stay here whenever I come to Richmond. Everyone, valets, shuttle drivers, housekeeping, maintenance, food service and the front desk are friendly, helpful and very welcoming.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Terilynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this reviewResponded 17 April 2014

We are glad to see you had a great time with us! I have shared your comments with the team - they are thrilled as well! Thanks for staying with us, and we look forward to hosting you again the next time your travels bring you to Richmond.

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Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
Price Range: £124 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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