We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely hotel and welcoming staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Richmond Downtown
Ranked #7 of 82 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Reviewed 25 April 2014

Wow, from the front desk to the restaurant personnel to the valet...I never experienced such a friendly, polite and welcoming staff. The room was expansive with large windows and high ceilings. Plus the lobby area was very comfortable and we gathered there with family.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MGDB2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 28 April 2014

Dear MGDB;

We appreciate your visit and wonderful review on our hotel and staff. We'll share this with the team. Hope to see you again in the future. John and team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,515)
There are newer reviews for Hilton Richmond Downtown
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

940 - 946 of 1,516 reviews

Reviewed 25 April 2014

Convenient to downtown locations. There are other good to great hotels in Richmond, but for the price this is superior. Federal Court house in walking distance. Breakfast Buffet had good selections, but service was not as good as I would have expected.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Gerard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 28 April 2014

Dear Gerard;

Thanks for your visit and feedback, as well the side notes we discussed on some service components, "count on us" to address those. We appreciate your feedback ! John Cario - GM.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

I stayed here for one night on a business trip. I was very impressed with my overall stay. The staff was very friendly and helpful upon arrival. The room was also very clean and comfortable. The bed was comfortable and the pillows were soft. I slept like a baby. I was a little concerned based on the mixed reviews but I would advise you to stay for yourself.It was an overall good experience.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Ashlee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 28 April 2014

Dear Ashlee;

Thank you for your visit and great stay. Glad to hear despite some "mixed reviews" you saw, we did well ! Hope to see you back again. John and team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

Our room was super sized and very nice. Staff was professional and very pleasant. Downtown location and in walking distance to a lot of sights.

Downtown Richmond is trying to reinvent itself. A number of restaurants but a lot of empty buildings.

Room Tip: Room we had was 502 and very large. Outside noise was a bit annoying at times. However, size of ro...
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CDillon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 28 April 2014

Thank you for your visit and feedback on Tripadvisor. I was glad to see you noticed some great changes in Richmond as well "possibility". The City is actively working on the empty spaces and while "we've come a long way" with the recent additions of; Pasture, Rappahanock, and more restaurants, we have more space to fill. It's an exciting time for Richmond, and I know you'll continue to see changes ahead. Sincerely, John Cario - GM.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

the staff was very accommodating and courteous. I had a minor issue which they resolved within 5 minutes. The parking valet attendants were hustling to make my wait time minimal. Very impressive service.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Luis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 28 April 2014

Dear Lou;

Thanks for your visit and post to Tripadvisor. Glad to hear we quickly resolved an issue you had. We strive for perfection, however also strive for great "resolution and recovery" should we fall short of our goal. We hope to see you back soon. John and team - RVA.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

We stayed here to do some touring around Richmond and then to go to Kings Dominion on Thursday. It was a pretty rough area, which is why there are paid parking lots and valet at the hotel. For $21 a night for valet (and $18 for public), we took our chances and parked on the street, which is free on weekends and our car was fine and we got a spot a block from the hotel every time we parked (3 different times). If you're staying at the convention center and/or hitting Monument Ave and the state capitol, it's well-located. Otherwise, this isn't the best hotel for touring or seeing the hot areas in town (Carytown, Botanical Gardens, Maymont). We did eat at a good restaurant about 5 blocks away and Belle Isle/Hollywood Cemetery/VA War Memorial are all within a mile, but that's not super close.

As for the hotel itself, it was very nice. The staff were all very friendly. The person who checked me in, was able to figure out a rate that would make breakfast just $12 for my husband and I for the next morning (as opposed to $13 a person). The breakfast was buffet, but you could also get a lot of items cooked to order and those were tasty. The second floor had a nice pool, hot tub and gym. And our room was pretty pleasant. We put the fan on all night so it wouldn't make noise going on and off and we got toasty leaving it at 73 -oops! Unfortunately, though the bed was supposed to be able to change firmness levels on both sides, it seemed both of our levers were loose (Room 738) or maybe it did change, but we couldn't tell the difference!

Overall, it was a nice hotel and depending on what you were doing in Richmond, I'd recommend it.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rtoblin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 28 April 2014

Thank you for your recent visit and great post to Tripadvisor. It looks like you got around and saw alot. Glad to hear you used our valet and shuttle services as well. Richmond was actually recently rated as a top 10 destination on Frommer's Travel guides, a nice change from the past, as well some work to continue to do ahead. We hope to see you back with us soon.

Sincerely, John Cario - GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

My husband and I stayed overnight while we were visiting our son. The hotel is very well located - right in the heart of downtown with an easy walk to restaurants, the state Capitol and a short ride to the Museum District and Carytown. Check-in was very easy and we found the desk staff to be extremely friendly and helpful. You are forced to use valet parking and the charge is $21 for overnight guests. Be aware that if you are checking out and then leaving your car for a few more hours, there is a late charge of $5 per hour after 2:00. It is not $21 for 24 hours as the sign says. The clerk at the desk waived the charge for us after we complained. The room itself was very spacious and clean; the bathroom as well. All the rooms have adjustable mattresses - the bed was very comfortable. We opted not to have breakfast at the hotel as we were not interested in a buffet; the staff directed us to a very nice coffee shop about a 10 minute walk. Overall, we would definitely stay here again.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank michzuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded 23 April 2014

Thanks for your recent visit and great review. I was glad to hear the team adjusted the added fee for parking, as while we do have the extra fee after 2pm, we certainly understand if your stay extended longer than the normal departure times. We hope to see you back soon ! John Cario, GM.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Richmond hotels
0.3 mi away
Linden Row Inn
Linden Row Inn
#6 of 82 in Richmond
1,063 reviews
0.5 mi away
The Jefferson Hotel
The Jefferson Hotel
#1 of 82 in Richmond
1,280 reviews
0.5 mi away
Omni Richmond Hotel
Omni Richmond Hotel
#12 of 82 in Richmond
1,948 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
The Berkeley Hotel
The Berkeley Hotel
#8 of 82 in Richmond
889 reviews
0.1 mi away
Richmond Marriott
Richmond Marriott
#19 of 82 in Richmond
730 reviews
0.5 mi away
Quirk Hotel
Quirk Hotel
#9 of 82 in Richmond
734 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Richmond Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
Price Range: £119 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hilton Hotels Direct, Agoda, TripOnline SA, Cancelon, LateRooms, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Hilton Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing