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“Hotel Staff”

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Hilton Richmond Downtown
Ranked #7 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Daytona Beach, Florida
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hotel Staff”
Reviewed 27 April 2014

The Front Desk staff was very helpful in helping us find particular destinations and making suggestions for entertainment options. The free for guests Business Center was one of the best I have used while traveling. The Business Center was well stocked with essential supplies and in a quiet private location.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank CSB0613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 28 April 2014
Thank you for your visit and feedback. Glad to hear our staff and services exceeded your expectations. We hope to see you back for another visit to HGI - Richmond. John Cario.
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1,464 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (259)
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English first
Burlington, Canada
Level 5 Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 April 2014

Stayed here for 2 nights on our way home from Myrtle Beach with friends. Hotel is located in a former department store downtown and is nicely appointed. The area is a short walk to historic sites. The area immediately surrounding the hotel was historically the shopping area of the city. Many of the former department stores have been converted to condos and restaurants although many still remain empty. Staff were friendly and rooms clean and nicely appointed. Cookies provided in the lobby late day are fabulous!!!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bulanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 28 April 2014
Dear Bulanda;

Thanks for your visit and positive feedback on our hotel and Richmond. Glad to hear you enjoyed the visit, and Richmond in general. John & team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, MA
Level 5 Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 26 April 2014 via mobile

Our family of four, which includes two sons ages nine and twelve, stayed for two nights while visiting relatives in the area. I choose this hotel over many others because it
offered a room with two queen beds (Richmond hotels seem to be full of doubles!) and a pool. I was sure to get a package that included free breakfast (a must for two hungry kids) and free parking. Valet parking is $21 per day.

The staff was warm and welcoming upon arrival. The made to order breakfast was very good. The room felt small for our family and the pool made us laugh as it was a decent size but only 3 1/2 ft deep the entire length. Not much fun for tween boys.

Overall, the experience was just fine but it didn't necessarily ensure a second stay at this property.

Stayed April 2014
Helpful?
Thank Jennifer35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 28 April 2014
Dear Jennifer;

I was glad to hear you enjoyed your recent "package" plan with us with breakfast and parking, yes a much better value ! Also nice to hear we could make you laugh ! I did send you a personal note related, and we do hope to have you back with us. Sincerely, John Cario - GM.
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Winchester, United States
1 review
Reviewed 25 April 2014

I absolutely love this hotel. The staff is 100% as nice as could be. In a great part of Richmond, several things to do within walking distance. They offer a free shuttle to anywhere you want to go. The food in the restaurant is very good and the service at the bar is even better.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 28 April 2014
Dear Jennifer;

Glad to hear "You'll stay again", we'd love to have you back. Thanks for your review, we'll share it with the team. John Cario - GM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2014

Wow, from the front desk to the restaurant personnel to the valet...I never experienced such a friendly, polite and welcoming staff. The room was expansive with large windows and high ceilings. Plus the lobby area was very comfortable and we gathered there with family.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MGDB2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 28 April 2014
Dear MGDB;

We appreciate your visit and wonderful review on our hotel and staff. We'll share this with the team. Hope to see you again in the future. John and team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ft. Myers, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 25 April 2014

Convenient to downtown locations. There are other good to great hotels in Richmond, but for the price this is superior. Federal Court house in walking distance. Breakfast Buffet had good selections, but service was not as good as I would have expected.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gerard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 28 April 2014
Dear Gerard;

Thanks for your visit and feedback, as well the side notes we discussed on some service components, "count on us" to address those. We appreciate your feedback ! John Cario - GM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, United States
1 review
Reviewed 25 April 2014

I stayed here for one night on a business trip. I was very impressed with my overall stay. The staff was very friendly and helpful upon arrival. The room was also very clean and comfortable. The bed was comfortable and the pillows were soft. I slept like a baby. I was a little concerned based on the mixed reviews but I would advise you to stay for yourself.It was an overall good experience.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ashlee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 28 April 2014
Dear Ashlee;

Thank you for your visit and great stay. Glad to hear despite some "mixed reviews" you saw, we did well ! Hope to see you back again. John and team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Richmond Downtown

Property: Hilton Richmond Downtown
Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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