We are from Richmond but wanted to show our future relatives some of downtown, since they plan on moving to the city soon. When checking in one of our rooms was ready but the other needed more time to be vacated and cleaned. The young man at the front desk, not sure of his name but his byline was that he was a student, was extremely condescending. He mixed up which reservation was ours and then the woman next to him chimed in to tell us completely wrong information. We decided to go upstairs to wait in one room for the other to be finished, and though they said they would call us at 4 we eventually had to call to down the front desk and ask for the key. We finally got the keys at about 4:30, which is ironic since the man at the front desk repeated check in was at 4 again and again.
The cleaning woman in our area was extremely helpful and kind though, which restored my faith in the staff. The whole atmosphere pf the hotel is great, and our visit really impressed the future family. hopefully the guy was just having a bad day and doesn't treat guests so poorly on a regular basis.
- Official Description (provided by the hotel):
- Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more less
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- Also Known As:
- Hilton Garden Inn Richmond Hotel Richmond