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“stay downtown Richmon”

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Hilton Richmond Downtown
Ranked #8 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
arlington, United States
1 review
“stay downtown Richmon”
Reviewed 8 July 2014

great position, walking distance from town's major attractions. full of amenities and a very useful shuttle that can take you anywhere in the city and pick you up on call. no free parking, valet only (21$ per day!). hotel is huge, rooms are well furnished but some face a railway.

  • Stayed July 2014, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Giorgio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this review, 20 July 2014
Thank you for sharing about your experience at our hotel! We are thrilled to see you had a great time with us, and we look forward to welcoming you back!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Peterstown, WV
1 review
Reviewed 3 July 2014

From the moment my colleague and I walked in we were super impressed with not only the outward appearance of the hotel but the inside as well. The hotel staff that checked us in were courteous and appeared to really love their job; this is such a nice thing to witness. We dined in at the hotel restaurant and were treated to the best food and service by people that loved what they are doing. In the room we talked about how the service was so awesome and how the general manager even took the time to write us a very nice welcome note. We totally recommend this hotel to anyone visiting the Richmond area!

  • Stayed June 2014, travelled on business
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Helpful?
Thank TJeanSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 7 July 2014
Dear Tjean;

Thanks for your visit and impressive review of our hotel and staff. Glad you were impressed with our team and their efforts ! Looking forward to your next Richmond visit.

Sincerely,

John Cario - GM
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Tarpon Springs, Florida
Level Contributor
182 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 3 July 2014

I was pleasantly surprised to see this hotel wasn't the cookie cutter HGI that I can navigate with my eyes closed. The staff was friend and provided all the Diamond courtesy expected. They upgraded me to a corner suite that was GIGANTIC with 20 foot ceilings and immense drapery, overkill for just me but fun. The breakfast was okay, not great but the staff was friendly and very helpful. Comfortable and clean, after a long day at work that is what really counts.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 7 July 2014
Dear Steve;

Thank you for your loyalty as a "Diamond" honor's guest and we appreciate your stay with us and feedback. I sent you a personal email to learn more about breakfast and how that can be more than okay ! Hope to see you back soon. John - GM.
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Colorado Springs, Colorado
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 July 2014

Thank you to the amazing staff at the Hilton Garden Inn. My mom and I just checked out after two days and were so happy with this property. We traveled to Richmond for my mom to have a bone marrow transplant at the VCU medical campus and Hilton worked with us every step do the way. Giving us a room that was close to the elevator so my mom wouldn't have to walk so far, changing our dates twice due to doctors schedules changing, bringing her extra water, providing a shuttle service to the hospital so we wouldn't have to walk in the extreme heat, Hilton did it all. Thank you for taking some of the worry off our plates for two days.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Travlerfor2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 7 July 2014
Dear Travelerfor2;

Hoping first that your mom is doing well, and second, we thank you for your visit and feedback. We'll share your nice comments with our team, and honestly you can "count on us" for service like this especially when you are focused on bigger things !

Best to you, and thanks for your stay and feedback. John Cario - GM.
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Richmond, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2014

A Hotel as comfortable as if you were at home. Staff are very professional and take the time to learn your name. The atmosphere of the hotel is warm and inviting and the restaurant staff are very helpful. The restaurant food is excellent and entices you to return for every meal. Free coffee in the morning helps your get started for a busy work day. I would not stay anywhere else when in Richmond Virginia.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Catherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 7 July 2014
Dear Catherine;

Thanks for your great review on tripadvisor after your visit. So glad to hear we offer the comforts of Home, we do try to be our guest's "home away from home", and sounds like we've succeeded. We look forward to your next visit. John Cario - GM.
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Norfolk, Virginia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 June 2014

During our two day stay, we found this Hotel to have excellent service from all its staff, from the valet attendants to the housekeepers to the wait staff at the restaurant and lounge. The room were very spacious with attractive and warm decor, top quality linens and firm, comfortable beds. We also noticed that this hotel is a certified Virginia Green hotel, and has implemented a variety of initiatives that help reduce energy usage and conserve and recycle resources. They appear to be training their staff well about these efforts. There was a lot going on and different large groups, but all seemed to be organized well and enjoying their stays at the Hilton.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Deueler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 7 July 2014
Dear Deueler;

Thanks for your great feedback after your stay with us regarding our "top notch service" as well our efforts with Va. Green and sustainability. We strive to do all we can to assist the environment; Composting, Recyling, Soap reuse (via Globalsoap.org), and much more, and so glad you noticed. We hope to see you back soon !

Sincerely,

John Cario - GM.
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Bakersfield, California
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 June 2014

Front desk was very efficient and helpful when checking us in. We were passing through on our way home from my daughters basketball game in Pennsylvania. We absolutely loved the room, the area, and the comfortable bedding. We slept just as if we were at our own home. You do have to pay for parking, but the location makes it worth it. We were overall very happy with the accommodations and would stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Geonu12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, 7 July 2014
Thank you for your recent visit and comments. Hoping your daughter did well in her basketball game. We'll share your notes with the team ! John - GM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Richmond Downtown

Property: Hilton Richmond Downtown
Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#5 Romantic Hotel in Richmond
#5 Business Hotel in Richmond
#5 Luxury Hotel in Richmond
#7 Family Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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