The Good - Very Spacious, 2 fairly clean bathrooms with ample amenities (Neutrogena soaps and lotions), easy/efficient check in. Nice lobby. Downtown and Airport Shuttle.
The Bad - Sofa Bed is un-usable for children or adults. The "mattress" was springs with a cover, we had to improvise with the sofa cushions, chair cushions and towels to make this usable for our 11 yr old. The bedding in the bedroom (king bed) was sketchy - a flimsy sheet with tiny holes directly on top of the mattress (no mattress cover). The King bed was supposed to be adjustable for comfort but that feature did not work, when lifting the sheet to access the comfort adjustment I found dark stains on the side of the mattress I am going to hope it was coffee- bed was comfortable however . No breakfast room service (at least on Sunday not sure about the other days of the week), later in the day/evening room service was available.
The Staff - from valet to reception, personnel were fairly indifferent. While we were provided a luggage cart because we Valet parked our car, we had to push our own luggage into the hotel and to our room. As stated earlier the Check in was efficient, however we were the only party checking in at the time.
This is a downtown hotel so you will have street noise, especially if you get located in the front directly on the street. Our room was not on the street (on 2nd floor), it was overlooking the "Very small" parking lot. We still had a great deal of traffic noise (and emergency sirens) even on a Sunday. $21/day for Valet or you can park your car yourself on the street somewhere.
- Official Description (provided by the hotel):
- Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more less
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- Also Known As:
- Hilton Garden Inn Richmond Hotel Richmond