Having stayed at the Hyatt Place RIC last November, I had no reservations about booking another stay for a business trip this year. However, I found the service to be woefully lacking this time.
While it is a newer Hyatt Place, the rooms lack a few things that would make it truly great. For one, blackout drapes. Yes, the draperies block light, but they don't fully meet in the middle or cover the sides, so light comes in anyway. I'm a big stickler for blackout drapes as I travel across multiple time zones and, frankly, really need it to adjust to a new zone. Secondly, the shower is weird - it's a walk-in, which is great, but the 'door' is really a 1/3 partition.
The biggest source of irritation this trip was housekeeping. When I checked in on a Sunday evening, there was a McDonald's bag of trash just off the elevator on the 5th Floor. When I checked out Tuesday morning, it was still there. And, yes, you could smell it. Secondly, my Monday morning meeting was at 10 AM, so I visited the gym (which is a little on the light side...) and had breakfast downstairs. At 8:40 AM, housekeeping slid a note under my door telling me they would not service my room as I had the 'do not disturb' sign up. I could understand if it was 2 PM, but before 9!? Unacceptable. But, the rooms are nicely equipped, spacious, and in good working order.
Net, I think there are better options in the area. This one's just OK.
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- Also Known As:
- Hyatt Place Richmond Airport Hotel Richmond