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“2nd Visit - Not as great as the first”

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Hyatt Place Richmond Airport
Ranked #26 of 81 Hotels in Richmond
Nashville, Tennessee
Level Contributor
64 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“2nd Visit - Not as great as the first”
Reviewed 20 December 2012

Having stayed at the Hyatt Place RIC last November, I had no reservations about booking another stay for a business trip this year. However, I found the service to be woefully lacking this time.

While it is a newer Hyatt Place, the rooms lack a few things that would make it truly great. For one, blackout drapes. Yes, the draperies block light, but they don't fully meet in the middle or cover the sides, so light comes in anyway. I'm a big stickler for blackout drapes as I travel across multiple time zones and, frankly, really need it to adjust to a new zone. Secondly, the shower is weird - it's a walk-in, which is great, but the 'door' is really a 1/3 partition.

The biggest source of irritation this trip was housekeeping. When I checked in on a Sunday evening, there was a McDonald's bag of trash just off the elevator on the 5th Floor. When I checked out Tuesday morning, it was still there. And, yes, you could smell it. Secondly, my Monday morning meeting was at 10 AM, so I visited the gym (which is a little on the light side...) and had breakfast downstairs. At 8:40 AM, housekeeping slid a note under my door telling me they would not service my room as I had the 'do not disturb' sign up. I could understand if it was 2 PM, but before 9!? Unacceptable. But, the rooms are nicely equipped, spacious, and in good working order.

Net, I think there are better options in the area. This one's just OK.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Brad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 December 2012

i am a platinum member of the Hyatt chain and I was very disappointed with this Hyatt Place. i usually stay at the location in Glen Allen but stopped going there because the service was awful and another one of my colleagues said she had a roach in her room. The Hyatt Place at the airport is newer than the other one so I decided to stay there. I checked in and the front desk was helpful and greeted as they should. We I got to my room i put my wine in the fridge and notice baby formula. I had ordered food so I took the formula downstairs, returned to my room and notice a dirty diaper in the corner. Needless to stay i requested another room and they gave me a handicap room. Everything waist level!!!!! Its was midnight and I was tired and did not want to change rooms AGAIN. Wont be back for a while.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piney Flats, Tennessee
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 December 2012

Arrival and check-in was great, The location is very good, just off I-64, and very close to all shopping and many restaurants. The room was very nice and roomy with a clean bathroom and beautiful decore. The only confusion and hold-up was at checkout due to Expedia failing to provide method of charging (paying) for the room. The desk attendant explained the process of booking through a third party, Expedia, and resulting in paying more for the room versus calling the hotel directly. Lesson Learned.

Room Tip: I liked the view of the stores and activity. The other side just faces the highway.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duxbury, MA
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 November 2012

We arrived late (11:00) on Monday night, our room was booked on hotwire. Easy to find. Staff friendly, but seemed distracted even though no one else was checking in at the same time. We got to room, clean and large on 2nd floor. We got up early to get back on road. Desk was empty but breakfast was already out and plentiful. Many cereals to choose from as well as hot oatmeal, bagels, toast, fruit and yogurt. Coffee and tea as well as juice available to take to go. We checked out with no difficulty and were off. Lots of stores and shops in plaza.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kmbooth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfeboro, New Hampshire
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 November 2012

There's nothing really wrong this property as it is typical of Hyatt Places. The staff here is fine. The facility is well kept and clean. It conveniently located to the airport and a lot of shopping and fast food and chain restaurants are just outside.

The question is whether or you you like this type of hotel with it's trendy minimalist, modern decor and odd room designs. I don't particularly care for either aspect, but you might.

The rooms at Hyatt Place properties are, indeed, different, and they might work for you, but after over a dozen nights in these, I've not grown fond of the layout. There is a small but perfectly adequately sized "living room/office" area with lots of plugs for your computers and chargers. The TV (large) is mounted between the living area and bed area on a swivel so you can watch it from the couch or in bed.

The bedding is OK, but not of Hyatt Hotel quality and the bed area seems cramped to me.

They place the sink forward of the bed and not in the bathroom itself, which I don't care for. The bathroom has a walk-in shower and no tub, so if you're looking for a soak after a long day, you'll have to make a hot shower do. The shower doesn't close but only has a small swivel door to block the spray and water typically leaks onto the floor.

The closet is SMALL and inconveniently located.

I truly don't like the trend these properties have (along with other brands of similar pricing) where they have tried to create a "home kitchen area" and breakfast becomes a free-for-all with this here, and that over there and everyone tripping over one another trying to serve themselves. It's OK when its not crowded but not when the hotel is busy.

The food quality is average, at best.

Personally, I would not choose a Hyatt Place for my own travel as I just don't care for the overall style of the hotel, but, as I said, it may work for you.

Room Tip: I think all the rooms here are quiet, which is my #1 priority with room selection.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AbenakiW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los angeles
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 November 2012

My husband and I booked this hotel through priceline. We had an early international flight out of RIC the following morning and decided to drive in the night before. Our home is about two hours away. We arrived around 11:20pm and were checked in quickly with very friendly service. I wish I could remember her name because she was wonderful. We dropped our items in the room and came back downstairs for a nightcap at the bar. Drinks were good, service was speedy. I even got a cookie which was delicious! The room was very nice and clean. I only got a few hours sleep but the bed was very comfy. We used the airport shuttle the following morning which was on-time, quick, easy, and convenient. We left our car there for a week while we were traveling and had no issues while we were away. I have already recommended this hotel to a friend who is flying out of RIC for Thanksgiving.

  • Stayed October 2012, travelled as a couple
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Helpful?
Thank sunkissedLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 November 2012

Spacious rooms and pleasant staff. breakfast was a little confusingr, didn't realise hot breakfast was available until we were leaving, Excellent shops and restaurants in the vicinity. Downside, cold lobby - But Hurricane Sandy was blowing. Power generators were at the ready though.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heywoodite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Richmond Airport

Property: Hyatt Place Richmond Airport
Address: 4401 S Laburnum Ave, The Shops at White Oak Village, Richmond, VA 23231-2419
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Business Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Richmond Airport 3*
Number of rooms: 151
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Hotels.com, Ebookers, Ctrip TA, Agoda, Hyatt Hotels Corporation, TripOnline SA, Evoline ltd and Cancelon so you can book your Hyatt Place Richmond Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Richmond Airport Hotel Richmond

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