We were in Richmond for the Jefferson Cup soccer tournament and our team had used the travel agency that we were required to use to book our rooms, well in advance. When we first arrived everything seemed okay. The room was nice, comfortable and very clean. It went downhill from there. I cannot begin to stress how poorly managed this hotel is! The first night we tried to buy a beer to sit in the lobby and visit with other parents. On a Friday night, they were sold out of most beer choices. Do you realize how much money you lost by not planning ahead? I saw annoyed customer after annoyed customer walk away. i asked if I could bring my own beer into the lobby area since they were out of anything I would drink. I was told no. The next night when they were sold out of all beers( there is a Target next door to replenish when you realize that you are way under stocked for the weekend) I noticed many people drinking their own beers but no one told them no. On Saturday, 5 of our families arrived early for check-in that had only booked for the one night. All afternoon they were told the rooms were not ready yet. When they arrived back from our afternoon game they were told they had overbooked and they would have to stay down the road at another hotel. That was bad enough but then I proceeded to watch them check in others once our families were gone. We booked months in advance. When I asked the lady at the desk how she was still checking people in when she had sent our families elsewhere she got very flustered and said she was doing what she was supposed to do??? What? Did I mention that one of the 2 elevators broke on Friday and was still broken on Sunday when we carried our belongings down 7 flights of stairs? No water pressure either in the showers. They also did not plan or re-adjust the second day when the breakfast was constantly out of food. Even coffee was empty. When you are sold out, get as much staff as possible, load the beer fridge and buy extra for the storage room( it doesn't go bad) and do your best to make the weekend smooth so people will return. The hotel itself is a nice place but they have a lot to work on before they ever have a packed house again. We will certainly never choose this hotel again.
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- Also Known As:
- Hyatt Place Richmond Airport Hotel Richmond