Very DISHONEST staff. Was unable to retrieve my engagement ring. I had left it in the bathroom along with two rings on the soap dish. I called hotel same day and they said they had already given the room to someone else that I would have to call back in the morning to see if housekeeping found it. When I called back they said they found 1. Later on they called and said they found them. And they will put them in the safe until I retrieve them. I was so happy until my bf goes and stays there today and it turns out that they had only found 2. My engagement ring was the one stolen. So now I am very upset. I thought I was staying at a nice place considering its part of the hyatt hotel. So either someone in housekeeping stole it, or the staff members that have access to lost and found. I know that the guests that stayed in the room after us did not take them because the room was cleaned and if the housekeeper replaced the soap and shampoo, which is obvious they did he/she grabbed them. It's just impossible for them to only find 2, When they were all in the same exact spot. Whoever took it took the most expensive out of the 3. I hope someone gets fired over this. I'm actually thinking I'll file a police report because after all they were stolen. It's easy to figure out who took it. See who entered the room to clean it by seeing when they swiped and who they gave the rings to afterwards and how many we're given to them. You would think this hotel wouldn't have thieves working at such a nice place considering the clientele. This hotel does not live up to its name.
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- Also Known As:
- Hyatt Place Richmond Airport Hotel Richmond