We chose Hyatt Place because we have stayed at Hyatt place in other cities with great experiences. Not so much at this location. The front desk staff at check in were very pleasant. We were give a ground floor room and requested a upper floor but were told there was a birthday party up there and they were trying to find a quieter room. So we stayed on the main floor. The room itself was just OK. Not Hyatt quality. Couch was frayed, carpet still dirty / dusty, in bathroom there was evidence of a leak and ceiling was falling, there also was something not sure what on back of bathroom door and wall. Used coffee cups left in room. Bed was good with nice linens.
Other issue we had was breakfast. After reading other reviews I thought the buffet would be really good. The buffet offered eggs and an egg and sausage link mix. My husband chose the egg and sausage mix. In the mix there was some bone or something in the sausage and it caused my husband to crack his tooth. This pretty much ended our breakfasts at the hotel.
I know that kind of thing "happens" but we were really looking forward to a nice relaxing stay at a nice hotel and well it did not meet our expectations. With the worn out couch, room cleanliness and breakfast issues it left me with a feeling that this was a lower class hotel than the Hyatt name usually provides.
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- Also Known As:
- Hyatt Place Richmond Airport Hotel Richmond