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“Not what was expected”

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Hyatt Place Richmond Airport
Ranked #28 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed 24 February 2014

We chose Hyatt Place because we have stayed at Hyatt place in other cities with great experiences. Not so much at this location. The front desk staff at check in were very pleasant. We were give a ground floor room and requested a upper floor but were told there was a birthday party up there and they were trying to find a quieter room. So we stayed on the main floor. The room itself was just OK. Not Hyatt quality. Couch was frayed, carpet still dirty / dusty, in bathroom there was evidence of a leak and ceiling was falling, there also was something not sure what on back of bathroom door and wall. Used coffee cups left in room. Bed was good with nice linens.

Other issue we had was breakfast. After reading other reviews I thought the buffet would be really good. The buffet offered eggs and an egg and sausage link mix. My husband chose the egg and sausage mix. In the mix there was some bone or something in the sausage and it caused my husband to crack his tooth. This pretty much ended our breakfasts at the hotel.

I know that kind of thing "happens" but we were really looking forward to a nice relaxing stay at a nice hotel and well it did not meet our expectations. With the worn out couch, room cleanliness and breakfast issues it left me with a feeling that this was a lower class hotel than the Hyatt name usually provides.

  • Stayed: February 2014, travelled as a couple
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Thank mom2rac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody M, General Manager at Hyatt Place Richmond Airport, responded to this reviewResponded 25 February 2014

I apologize that we did not meet you expectations. I am taking corrective action regarding your issue. I hope you will try us again in the future as we do appreciate your business and your comments.

Thank you.

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237 - 243 of 377 reviews

Reviewed 6 January 2014

My husband and I had a great time perfect quick get away. The room was clean and very comfortable the staff was accomodating if you needed anything. Small gym and a heated pool perfect for a winter getaway. The breakfast was good fresh fruits, lighter menu options, 24 hr Cafe option available.

Downtown Richmond 15 minutes away and any shopping needs available right next door to the hotel you really don't have to go anywhere. Would definitely stay again

  • Stayed: January 2014, travelled as a couple
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Thank robinstr628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody M, General Manager at Hyatt Place Richmond Airport, responded to this reviewResponded 25 February 2014

Thank you for your comment regarding your stay. We are glad you chose The Hyatt Place Airport Richmond and hope ypu will stay with us again in the near future.

Thank you!

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Reviewed 23 December 2013 via mobile

Stayed at this hotel one weekend for a wedding. This location is great cause next to lots if stores and restaurants. The hotel is cute with a nice lobby and quaint entry. The rooms are suites with refrigerators no microwaves. The TV is flat screen and large. At first I was appreciative of the modern room and bathroom. However the sofa had burn holes in it and there was hair in the bathroom. Later after dinner a I tried to kill a roach with the room magazine. After 6 times I think it died behind the sofa. I was freaked out for the rest of the time and couldn't wait to leave. The housekeeping the next day did not come till 6pm. The hallway was freezing at at like 40 some degrees. It felt like being outside but with a fan. Last the breakfast was minor. You would be better off just going to one of the restaurants next door which we did after being disappointed with the selection. I suppose this hotel might be ok if you want a good location and don't mind all this but if not stay at a better hotel. Next time I will!

Stayed: December 2013
Thank Lori D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jody M, General Manager at Hyatt Place Richmond Airport, responded to this reviewResponded 25 February 2014

Thank you for choosing The Hyatt Place Richmond Airport for your most recent stay. We appreciate that you stayed with us. I do apologize that we did not exceed your expectations and hope you will give us an opportunity to have you as our guest again.

Thank you!

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Reviewed 22 November 2013

Stayed here while in Richmond for training. Nice facility and many stores and restaurants in the area. You can walk to some of the restaurants. Have stayed plenty of times. Would recommend for a pleasant stay.

  • Stayed: November 2013, travelled on business
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Thank Frank L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara D, Director of Sales at Hyatt Place Richmond Airport, responded to this reviewResponded 10 January 2014

Thank you for taking time to write a review of our hotel. We are certainly glad that you enjoyed your stay and we hope to see you again soon.

Sincerely,

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Reviewed 28 October 2013 via mobile

Decided as we were driving to FL from NJ to stop & rest at 10 pm. This hotel was priced right with free parking, continental breakfast and pet friendly. Room was Beautiful, big n clean and we didn't leave hungry.

  • Stayed: October 2013
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Thank Tricia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny A, General Manager at Hyatt Place Richmond Airport, responded to this reviewResponded 31 October 2013

Hello!!!!

Thank you so much for staying with us. Not only do we appreciate you choosing The Hyatt Place Richmond Airport for your most recent stay in Richmond but your kind comments as well.

I hope you will stay with us again and do not hesitate to contact us directly for your next reservations when traveling through Virginia.

Thank you,

Jody Moore
General Manager

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Reviewed 13 October 2013

Friendly staff. Super comfortable beds. Clean rooms. We had a reasonably large suite with a large sofa bed for the price of a regular room. Good continental breakfast. Lots of restaurants and shopping near the hotel. This hotel is a find.

  • Stayed: October 2013, travelled with family
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1  Thank Michelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny A, General Manager at Hyatt Place Richmond Airport, responded to this reviewResponded 31 October 2013

Thank you so much for taking the time to comment on our hotel. You comments are welcomed at anytime. Most of all though we hope you will be our guest again in the near future.

Thank you again for your kind words,

Jody Moore
General Manager

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Reviewed 30 July 2013

We've stayed here twice in the last month, and we have been very happy. Our destination was actually downtown at the VCU Medical Center, but we chose this hotel since we like the Hyatt Place chain. The hotel is located at the edge of a very large shopping mall complex which has lots of restaurants, and of course shopping. This time we stayed in room 203, which is handicap accessible. No street noise, but there was a constant whining noise like a vacuum cleaner turning on/off all the time (and during the night). With the AC fan on we slept well, but it was kind of a bother when the AC fan stopped blowing. The first time we stayed at this Hyatt it was on the other side of the hotel and there was no noise issue. The bed was soft and comfy, as were the pillows. All the other amenities were clean and as expected for the Hyatt. The handicap room had plenty of room for the power wheel chair to maneuver around, which is not always the case in handicap rooms. The breakfast was nice and had all the basics and then some. We will likely be going to Richmond every few months, and we will be staying at this hotel all the time (but not room 203). Well worth your consideration!

  • Stayed: July 2013, travelled with family
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Thank years_on_the_road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny A, Manager at Hyatt Place Richmond Airport, responded to this reviewResponded 5 August 2013

Hello,

Thank you so much for your feedback & we appreciate your kind comments. We are glad you enjoyed your stay with us.

I would like to know which room you stayed in regarding the noise you experienced so that we can investigate & correct it. Please feel free to call me at 804-467-3330 so we can discuss further.

Looking forward to seeing you in the future and thank you again for staying with us.

Sincerely,

Sunny Amin
Director of Operations.
Hyatt Place Richmond Airport, VA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Richmond Airport

Address: 4401 S Laburnum Ave, The Shops at White Oak Village, Richmond, VA 23231-2419
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Business Hotel in Richmond
Price Range: £104 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Richmond Airport 3*
Number of rooms: 151
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Also Known As:
Hyatt Place Richmond Airport Hotel Richmond

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