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“Excellent Hotel - Good Location”

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HYATT House Richmond-West
Ranked #5 of 81 Hotels in Richmond
Certificate of Excellence
Fairfax, VA
Level 4 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent Hotel - Good Location”
Reviewed 27 February 2012

Checked into the hotel on a business trip. Check in was smooth. took about 2 -3 mins. Lobby is very nice and cool

Room is spacious. I had two queen beds.

I had breakfast in the morning. Very nice spread

Hotel is located in mall area ( Short pump). Lot of good places to eat - walk down and turn left. Very nice location
Will Stay again and again

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerFairfax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
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English first
Stafford, Virginia
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 February 2012

Hyatt House-Richmond West (formerly Hotel Sierra) was amazingly beautiful. Hotel is very well decorated in modern contemporary decor. Very chic colors and furnishings are throughout the hotel; from the time you enter, your eyes will be amazed. Front desk was very courteous and friendly. We had the King Deluxe Studio with sofa bed. The room was a little on the small side but doesnot take away from the overall beauty of the room. Nice size flat screen, desk in room, small kitchen area with cooktop, full size fridge/freezer & microwave. Granite counters in kitchen and bathroom sink area. We stayed in room 504 with nice view of
firepit and lounge area.

Hotel is extremely clean and well kept. They do offer full breakfast included in room rate. I slept in but my boyfriend said it was a very nice spread to include an omelet station.
Location is great; located within Short Pump Mall shopping center. Plenty of stores and restuarants all in walking distance.

We really loved our stay and will definitely be back!!

Room Tip: Room 504 offers nice view of firepit and lounge area.
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twn030577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2012

I had been staying at the Wingate down the road a bit but decided to book Hyatt House-Richmond West (formerly Hotel Sierra) on this trip. Beautiful hotel with nice, forward thinking decor. My room was a pleasant surprise and the comfort/quality was outstanding. Large windows, nice kitchen and a comfortable bed. Customer service was superior to any other hotel I've booked in the USA in recent years and the location is great for shopping/dining. I'll be back on my trip next month!

Room Tip: I'd recommend the corner king suite with the huge soaking tub.
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  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swyve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfax, Virginia
Level 4 Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 January 2012

What can you say? This is an outstanding hotel in every regard. Spacious rooms, chic decor, a short walk to shopping and great restaurants, quiet, comfortable, ultra-clean, new. I stayed in one of the large suites, corner rooms with 6 large windows, 2 huge TVs, a couch and 2 chairs, small kitchen, and desk. Outstanding!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville, Virginia
Level 6 Contributor
230 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 30 January 2012

We were meeting friends for dinner and drinks an thought it would be nice to get a cheap place for the night. I booked thjis reservation sight unseen and was wonderfully surprised when we got to our room. It easily compared to the new, hip NYC or DC hotes at a fraction of the cost. I highly recommend this hotel if you are on the west end of town. The shopping and restaurants at Short Pump Towne Centre are a bonus.

Room Tip: Corner suites have an extra sitting area. All rooms have a view of the parking lot or mall, but the...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KGREENW7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, VA
Level 5 Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 December 2011

This hotel is very clean and well kept. Its fairly new and the staff are helpful. The rooms are a good size an include a refrigerator, cooktop, dishwasher, microwave and sink. Bathrooms are a good size. The showers are open on one end so its easy to get water everywhere.

The hotel has many signs stating they are not a party hotel and will not allow any kind. I think theres even a fee for getting too noisy. I wish they had that in movie theatres.

The breakfast was decent. There are made to order omlettes. If no ones is at the station just ask one of the ladies and they will take care of it. The woman who is in charge of the dining area and her daughter are very helpful. I actually saw them cleaning every leg of every chair while I was there, insane (but good).

It is a little tough to park at times because of the proximity to the mall. There are a few spots for check in but they are only for 15 minutes.

Room service is provided by Firebirds in the mall which has pretty good food. Theres also a bar downstairs.

Room Tip: Room 603 overlooks the mall, kind of fun to watch the people shop for a bit.
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  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank swingerhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 December 2011

I stayed here from Sunday to Thursday for work. I found the rooms very comfortable and the location was great. It's connected to the Short Pump Mall which offered a wide variety of food options as well as a nice area to walk around. The free breakfast at the hotel was great and even though I didn't use it, it AA mice having a refrigerator and mini kitchen in the room (would have been awesome if my family was with me!). We had no problems parking and overall it was a great experience. My only disappointment was one of the days when I had worked from my room (yay for free Internet!) I had put up my sign for no housekeeping and when I called down around 4 to ask them to freshen up my room, they said the maids were gone for the day so I couldn't have the room refreshed. A little frustrating but okay. Overall great stay and would stay there again!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank melstevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about HYATT House Richmond-West

Property: HYATT House Richmond-West
Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 81 Hotels in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
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