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“Excellent stay, a little difficult to find, but worth the effort!”

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HYATT House Richmond-West
Ranked #5 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed 31 August 2013

We stayed one night in this hotel on the way home from a week at the beach. It was exactly as advertised. A hip, stylish, modern hotel. The front desk staff was friendly and efficient. Our room was spacious and clean. The breakfast buffet was well appointed and the breakfast room staff was attentive and made sure the food offerings were replenished and the area was tidy. The fitness center was nicely appointed. I enjoyed the interesting modern art in the common areas. We attended a Richmond Flying Squirrels minor league baseball game the night we arrived. The stadium is an easy 15 minute drive from the hotel. A note to the driver and "co-pilot" : The street address for the hotel is the street address for the Short Pump Towne Square mall. GPS gets you to the mall, not the hotel. When you get to the mall, follow the signs to Dick's sporting goods. The hotel is in the mall parking lot, next to Dick's. As a result, the hotel has plenty of parking!

  • Stayed: August 2013, travelled with family
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Thank PineBarrensMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, Manager at HYATT House Richmond-West, responded to this reviewResponded 4 September 2013

Good Afternoon PineBarrensMom,

Thank you so much for your glowing review! I'm glad you were able to enjoy our brand new fitness center equipment and hot breakfast buffet. Thank you for taking the time to provide us with such detailed feedback, we certainly appreciate it. We look forward to having you stay with us next time you are in Richmond!

Regards,
Jessica Engle
Assistant General Manager
HYATT house Richmond West

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655 - 661 of 854 reviews

Reviewed 26 August 2013 via mobile

From the staff to the rooms. Very professional and nice. This hotel is somewhat hard to find but worth the effort. The outside lounging area with the pool and spa is so relaxing. Right next to the shopping center so everything is close.

  • Stayed: August 2013
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Thank buzz911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded 30 August 2013

Dear Buzz911,
Thank you so much for the great reivew and 5 star rating! I am so happy to hear you enjoyed your stay and got to relax by the pool and spa. We appreciate you taking the time to write the review and we hope to see you again soon.

Regards,
Kathy Holland
General Manager

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Reviewed 14 August 2013

I stayed here over the weekend after a business meet. The hotel is located in the middle of a shopping center which it makes it convenient and close to anything you could possible want. The room was spacious, clean and had all the necessary appliances to make the stay great.
Bed was very comfortable. There is not one negative thing that I could tell anyone about the room. Hotel staff was super nice and helpful in getting you around the area. The hotel lounge
area provided some nice cocktails with the only problem being they close at 10:00pm. I tried the complimentary breakfast bar and it was ok. As stated earlier, the hotel is located in the middle of a huge shopping area with dozens of restaurants close by, many within walking distance from the hotel itself. I am a big fan of the Hiltons but after staying here, I will definitely stay at the Hyatt again.

  • Stayed: August 2013, travelled on business
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Thank AttalaRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded 16 August 2013

Dear Attalaray,
So happy to hear about what a amazing stay you had with us after your business meeting. Thank you for taking the time to write us such a top notch review with a perfect rating. We are pleased to hear that you will now consider Hyatt over Hilton when traveling. All of us here strive to be the best hotel and appears from your stay we are doing things right! Thank you again and we look forward to your next visit.

Regards,
Kathy Holland
General Manager

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Reviewed 13 August 2013

We stayed in a corner room/suite with tub and it was so great! TV in both living room area and bedroom, so you can choose not to disturb your partner. Breakfast buffet YUMMIIEEE and very friendly staff, everywhere! Location right by Short Pump mall is perfect! Highly recommended!!!

  • Stayed: June 2013, travelled as a couple
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Thank MarianneLloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded 16 August 2013

Dear MarianneLloyd,
We are so happy to hear you had a wonderful stay and loved the corner suite with the tub. That is our most popular room! We appreciate you taking the time to write a review and for giving us the perfect rating. Thank you for choosing Hyatt House Richmond West and we look forward to your next visit.

Regards,
Kathy Holland
General Manager

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Reviewed 7 August 2013

I have stayed at this hotel many times before. It is in a great location and very convenient for a weekend of shopping or sightseeing. The staff is always very, very friendly and accommodating. I have notice that they are slacking somewhat on the cleanliness of the room. When a room has dark carpet and flooring any trash left behind from lack of vacuuming and sweeping will show. I would definitely recommend this hotel. With more focus placed on the cleanliness of the rooms, it could easily be the number hotel in the area.

  • Stayed: August 2013, travelled with family
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Thank tryangie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded 9 August 2013

Dear tryangie,
Thank you for continuing to choose Hyatt House Richmond West when you visit the area. I apologize this last visit wasn't completely up to standards with cleanliness. That is something we do take a lot pride in so I will pass along the feedback and make sure we are staying on top of this. We appreciate you taking the time to write us a review and look forward to your next visit.

Regards,
Kathy Holland
General Manager

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Reviewed 30 July 2013

My husband was traveling to Richmond for business located east of Richmond and we decided to stay west of Richmond. We are Hilton Honor members but found nothing in this area of town. Glad we chose the Hyatt. He will stay there on all future business trips. Ask for the kitchenette suite...all the comforts of home. Located next door to a beautiful, outdoor shopping area.

  • Stayed: June 2013, travelled as a couple
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1  Thank Robin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, Manager at HYATT House Richmond-West, responded to this reviewResponded 4 August 2013

Dear Robin G,

Thank you very much for your 5-star review of HYATT house Richmond West! We are so glad you enjoyed your stay and are looking forward to your future visits when you are in Richmond. Thank you again for taking the time out of your busy day to write such a positive review about your stay!

Regards,
Jessica Engle
Asst. General Manager

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Reviewed 26 July 2013

First the bad news - you can't find it. It's ridiculously located on the back side of a shopping mall. Drive all the way around until you get to the back end of Dillard's and Dick's Sporting Goods, the hotel is in between. Now, you'd think that's a lousy place for a quiet hotel but that's the good news. As soon as you step through the door you find you have landed in an oasis of calm serenity. We stayed two nights and didn't hear a soul in the adjacent rooms or the hallways (and the hotel was booked solid).

We were checked in early without any hassle. Our King Standard suite was very large (I asked to upgrade but couldn't since they were booked, and the gal told me not to worry...she was right). Fully equipped kitchen with dishes, silverware, even a measuring cup. Large fridge, freezer, dishwasher, and microwave plus a stovetop. They even included dish soap and sponge. Asked for extra towels and foam pillows, and they were promptly delivered. The outdoor pool area looked very inviting from our windows but sadly we didn't get the chance to use it.

One downside was the lack of room service, but you are surrounded by restaurant options and there is a nice-looking restaurant on premises. In fact, the proximity of the mall and shopping district was very convenient (Walgreens a block away, movie theater in the mall, etc).

We had easy highway access to our vacation sites in Richmond, and to family in nearby Midlothian. The Richmond airport was about 20 minutes away, also easy to get to. Overall recommended!

  • Stayed: July 2013, travelled with family
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1  Thank Ellipooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, Manager at HYATT House Richmond-West, responded to this reviewResponded 4 August 2013

Dear Ellipooh,

Thank you for your recent review of HYATT house Richmond West! I'm sorry you had some trouble finding us in the back of the Short Pump Town Center. I'm glad once you got here you enjoyed your stay, however. Thank you for all of the great feedback! We look forward to having you back again.

Regards,
Jessica Engle
Asst. General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 82 Hotels in Richmond
Price Range: £108 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
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