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“Wedding Weekend”

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HYATT House Richmond-West
Ranked #5 of 81 Hotels in Richmond
Certificate of Excellence
San Diego, California, United States
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wedding Weekend”
5 of 5 bubbles Reviewed 28 October 2013

Our family stayed for 3 nights and we really enjoyed the room and the amenities. The breakfast was wonderful, and our server whose name I can't recall was SO friendly. (Long hair in a pony tail and a woman in her 50's).
We loved the style of the rooms, found them very comfortable. And we adored the lobby area where we could meet and greet, have a drink with friends etc. As a frequent business traveller, I wish the cities I visit had a Hyatt House!

Room Tip: Rooms by the pool view are great!
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peggy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, 30 October 2013
Hi Peggy H,
Sounds like you had a fabulous 3 day trip to the property while in town for a wedding. I'm so happy to hear you enjoyed the hotel and all of our wonderful amenties. The breakfast hostess you encountered was Marty and we are truly blessed to have her working for us. She brings many smiles out each morning. Thank you for taking time to write such a great review and we hope to see you again in the future.

Regards,
Kathy Holland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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728 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Jacksonville, Florida
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 28 October 2013

We spent three nights at this location while visiting Richmond and Charlottesville. The hotel makes an excellent first impression, upscale, wecloming, clean and modern and we were warmly greeted. The studio suite had plenty of space all of it well used. The large screen TV turned so it could be watched in the living or bed area and had a great clear picture and sound. The kitchenette was quite nice including a full size refrigerator, cooktop, microwave and dishwasher. The bed was quite comfortable as was the bathroom (some might not like the partially open shower, but it was ok for me).

Our only problem was with the food service in the evening which was not as offered in the room menu AND it was slow. But and however, when this was called to the manager's attention in the morning, he did everything possible to make us happy, so we will forgive this slip-up and be happy to return again next time we are in this area.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank My_AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, 30 October 2013
Hi My_AZ,
Thank you for taking the time to write us a great review and provide us with some feedback. So happy to hear you enjoyed your 3 day trip to the area and that you were nice and comfortable in your suite. I apologize again for the slow food service your received and will be sure to follow up on that personally to make sure other guests dont encounter the same experience. We hope to see you at Hyatt House again in the furture.

Regards,
Kathy Holland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

Hyatt has done a fine job of converting this property from a Sierra Hotel to a Hyatt House. Do not confuse this Line of properties with the Hyatt Place. Hyatt House is far superior. The Richmond Hyatt House competes in the West end of Richmond with The Westin, Hilton and Marriott. I have stayed at all four of these properties many times in the past several years and prefer the Hyatt House. Rooms are like junior suites and the bathrooms/showers have a European touch. The location is virtually attached to the upscale Mall at Short Pump and convenient to The Cheesecake Factory, Maggiano's Restaurant and Nordstrom for shopping.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UofR64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, 30 October 2013
Hi UofR64,
It's nice and refreshing to hear from our guests that have been staying with us for so long. I'm so glad you continue to rank us the best hotel in area and continue to choose us when you visit. Thank you for taking the time to provide us with this great feedback. Hope to see you again soon.

Regards,
Kathy Holland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 25 October 2013

Perfect location of hotel and breakfast is also good. The hotel is surrounded by lot of restaurant and they start just next door of hotel. Short pump mall has pretty much every brand shop. Breakfast was having lot of hot and cold options. There is a fire pit which is perfect for winter season. There is a kitchen in the room. It has a big parking lot with free parking. Overall the stay was perfect.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sovit1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, 30 October 2013
Hi Sovit1,
We appreciate you taking the time to write us such a great review. So happy to hear you enjoyed all the amenities of the hotel and the area during your stay. Thank you for choosing Hyatt House Richmond West and we hope to see you again soon.

Regards,
Kathy Holland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
67 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

I stayed here for 2 nights October 12-14 to attend a friend's wedding. The location was central to all the related activities so once we found it, we were set. Apparently, the mall prohibits signage with the hotel's name since it's not managed by the mall, so we had to hunt around for it. Once there however, it was a very pleasant stay. The breakfast buffet was excellent - made to order omelettes, eggs, bacon or sausage, all kinds of breads, muffins, cereal, yogurt and good coffee. The staff never stopped clearing, refilling and greeting guests. My one complaint was that we didn't get serviced. We were fine with keeping our towels and not having the sheets changed but a little tidying up would have been nice. I would still recommend the Hyatt House if in that part of the city.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Belladoux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, 21 October 2013
Hi Belladoux,
Wow, what a great review. I am so happy you enjoyed your weekend here with us and found the location to be perfect (once you found us). I apologize your room was not cleaning during your stay. We are currently looking into this issues since it’s not a normal occurrence for us here at the hotel. Thank you for taking the time to provide us with your feedback. We hope to see you again in future.

Regards,
Kathy Holland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

Pleasantly surprised with the hotel. Rooms were great (had corner tub room) and very relaxing. Would definitely recommend.
There is one issue - the handles on the sliding doors. Caught my finger between the handle and wall. Maybe move the handles 2-3 inches further in on the door.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wfudd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, 21 October 2013
Hi wfudd,
Thank you so much for taking the time to review and rate the property! We appreciate all your wonderful feedback and are so happy you had a nice stay during your visit. I apologize you had some trouble with the sliding door and getting your fingers caught in between, my maintenance department is already looking into this problem. Thank you again for choosing HYATT house Richmond West. We hope to see you again soon.

Regards,
Kathy Holland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnet, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 October 2013

Had a nice stay here rooms were clean and beds comfortable, staff and breakfast were first rate. Shops and restaurants were all around the place so you are spoilt for choice.
We would stay here again if in the area.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xwindscreenman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, Manager at HYATT House Richmond-West, responded to this review, 14 October 2013
Xwindscreenman,

Thank you so much for taking the time to share your experience at Hyatt House Richmond West. I am glad you enjoyed our hotel and staff, as well as our location within the Short Pump Town Center. There are definitely many shops and restraunts surrounding us to allow you to spoil yourself when you stay with us! I hope you will continue to stay with us when you visit Richmond, VA.

Sincerely,
Daniel Mays
Assistant General Manger
HYATT house Richmond West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HYATT House Richmond-West

Property: HYATT House Richmond-West
Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 81 Hotels in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
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