We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tres Bonne!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
HYATT House Richmond-West
Ranked #5 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed 27 April 2014

This magnificent hotel is just a few minutes' walk over to the malls and outlets. It is in THE perfect place to park, walk, eat, shop and stay. We had the best room: a corner suite. A separate living room and bedroom with the largest, most updated bath that I've seen in a hotel at this cost - gorgeous. We stayed during a weekend and the hospitality was superb, as busy as it was. Breakfast has a huge arrangement of everything you'd eat at home and more. Serve yourself, a-la-cart and off to shopping!

Room Tip: Warning: Suite lovers may not like the tub in the window corner with windows on two sides as you bat...
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MaceandMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, Manager at HYATT House Richmond-West, responded to this reviewResponded 4 May 2014

MaceandMo,

I am so glad to hear that you found our location to be the perfect place for shopping, dining, and rest during your visit to Richmond! You definitely had the best room to fully experience relaxation with the soaking tub. Thank you for sharing your experience and your kind words regarding our hospitality. We hope to see you the next time you are in town for more shopping and relaxation.

Sincerely,

Daniel Mays
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (844)
There are newer reviews for HYATT House Richmond-West
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

593 - 599 of 844 reviews

Reviewed 22 April 2014 via mobile

Stayed here one night on a recent trip visiting colleges with my two teens. Place was very clean, beds were comfy, staff was friendly. We relaxed in pool and hot tub after lots of walking. Really pretty pool. Also had a nice fire pit area which looked like a nice place to have a cocktail. Breakfast which was included in price was FANTASTIC.

Stayed: April 2014
Thank tipperary4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, Manager at HYATT House Richmond-West, responded to this reviewResponded 25 April 2014

tipperary4,

Thank you for taking the time to share your experience at Hyatt House Richmond West! I'm very glad you were able to enjoy and relax in our outdoor area with the pool and firepit. I hope that if your children decide on one of Richmond's great colleges you will continue to choose our property when you come to visit. We look forward to your next "great stay" with us.

Sincerely,

Daniel Mays
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

Located smack dab in the middle of the Short Pump Mall. You can walk right out the door to shop, eat, walk or whatever. Fantastic location. Any store or restaurant you can imagine is within a short walk or drive from the hotel. The entire staff we encountered on our stay there was friendly and helpful. The morning breakfast was very good. Some things were better than others but for a complementary breakfast bar is very good. The outside pool and jacuzzi area was very nice if wanted to swim or relax. The fitness center was complete with cardio equipment and dumbbells up to 50lbs. The two dings were that the bed is very soft. I have a bad back and soft beds are a killer. Some people prefer soft beds so this won't effect everyone. The room could have been a bit cleaner. It was clean but dust on some of the surfaces areas suggest that perhaps the room is given a once over and thats it. Otherwise, I'd have no problem recommending the Hyatt for future visits.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank keyser777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, Manager at HYATT House Richmond-West, responded to this reviewResponded 25 April 2014

keyser777,

I am very happy to hear that you were able to take advantage of our great location in Short Pump during your stay with us! In addition to our prime location, it sounds like we were able to live up to our own high standards with our friendly staff and amenities. I appreciate your feedback regarding the cleanliness of your room and will be happy to share this with the entire team here so that we can continue to provide the excellent service our guests have come to expect. I do hope you will continue to choose to stay with us at Hyatt House Richmond West during your next visit to Richmond, VA.

Sincerely,

Daniel Mays
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2014

I stayed in this hotel 3 years ago, back when it was under a different name. Now it's been rebranded as a Hyatt House, and I like this property even more.

Same upscale furnishings throughout the common areas, and inside the rooms. Great pool area with lots of lounging areas and a fire pit. Even with 65-degree temperatures outside, the heated outdoor pool was enjoyable.

The free breakfast buffet with omelet bar is one of the best free breakfasts in the hotel business. The facility was spotless. Service was exceptionally friendly, including front desk staff, housekeepers and in the breakfast area.

And as always, this hotel is attached to one of the best outdoor shopping malls in the country. Great restaurants and upscale shops are just a few short steps from the hotel front door.

My only specific complaint - and this will matter only to distance runners - is that there's not a full sidewalk or trail that leads off the hotel/mall property toward safer neighborhoods to run. The first and last 1/2 miles of your Hyatt House-originating run will be spent dodging cars in the massive parking lot or adjacent outlying shopping areas. While the mall itself (and the hotel) are designed for pedestrians, the parking lot and outlying areas of the mall are not well designed for the safety of runners. It might be better to ask for recommendations at the front desk, and then drive out of the mall and get your run in elsewhere. The Twin Hickory Lakes neighborhood is about a mile away, off Pouncey Tract Rd. Lots of sidewalks and long stretches of safer running.

One other small comment. While the Hyatt House is in general a quiet hotel, noisy neighbors are noisy neighbors, and this hotel is not immune to that. The families next door and across the hall had lots of kids, and we heard them early and late and throughout the day, even at fairly normal speaking voices.

Room Tip: All the rooms are different sizes and shapes, so ask the front desk clerk for specifics about what y...
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank tvchip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded 10 April 2014

Dear tvchip,

Thank you for such a wonderful and detailed review! We are excited to hear that you came back for another visit, and that you enjoyed our new HYATT House brand. We are glad to hear that you enjoyed the pool and the breakfast. Both of those things are such a major reason why our guests continue to stay at our property, and we are so happy to hear that that you enjoyed them! Thank you so much for your comments about all of our staff members. We are happy that you found them to be "exceptionally friendly". We value each and everyone of our guests, and we want to make sure that each guest gets the exceptional service that they deserve. We appreciate all of your helpful suggestions, especially about the places to run. We know that places to run around the mall are limited, and we appreciate your suggestions that you have provided for our future guests. Again, thank you for such wonderful feedback. We hope to see you soon!

Warm Regards,
Kathy Holland
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

We were in town for a wedding and this was the recommended hotel. The rooms are large with a sitting area and kitchen. The bed was very comfortable. The room and bathroom was reasonably clean. They have a good quality fitness room with four treadmills and two ellipses as well as full set of weights. There is a nice pool area with plenty of lounge chairs as well as a hot tub. My only complaint with the room is the door to the bathroom is sliding door that does not close all the way.

A very good breakfast comes with the room. It includes a number of hot items including pancakes, ham, and an omelet bar.

The hotel is attached to a nice mall with a number of higher end stores and restaurants including California Pizza Kitchen, Starbucks, and a great Italian restaurant, Maggios.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chinanomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded 9 April 2014

Dear Chinanomad,

Thank you for such a wonderful review! We are delighted to hear that such a special celebration brought you to our property! We are happy that you found your room to be clean and comfortable. Our staff strive to make sure that all of our guests feel at home. We hope that you were able to enjoy our pool area and all it had to offer. It is a guest favorite, and certainly something that we want all of our guests to experience. We are glad to hear that the fitness center had exactly what you needed to work out. We understand how important maintaining a healthy lifestyle is, even if you are away from home. Thank you for your feedback regarding the sliding door to the bathroom. Please know that we will address this with our engineering staff. It was a pleasure having you as our guest, and we hope that you will visit again soon.

Warm Regards,
Kathy Holland
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

The Hyatt House is attached to an outdoor mall, which is tremendously convenient. We had two meals pretty much out the back door - lunch at Baker's Crust and dinner at Firebirds. Additionally the hotel is located pretty much within 10 minutes of most of what Richmond has to offer. The staff was very friendly, helpful and professional.

The lobby was very modern. The room we stayed in (with 2 queen beds) was neat and clean, and well stocked with supplies, including a refrigerator.

The breakfast buffet was also generously stocked with hot food (eggs, potatoes, sausage, pancakes or French toast, oatmeal) and cold (pastries, cereal), and of course coffee and juices. There was also an omelet bar where you could order an omelet to your taste.

The only reason I'm giving the hotel four stars and not five is the fitness center. The room is not large, but the placement of machines leaves too much space between them - were the machines placed facing outward (and they all have individual TV screens, so no need to face the big TV) there would be room for more. Additionally, there is no upright stationery bike, and the recumbent bike was pretty much impossible for me to program. The lighting is also completely inadequate; I was unable to read a newspaper while on the aerobic equipment. I travel a lot for business and I generally select my hotels based on the fitness facilities, so I feel strongly about this aspect of hotels I stay in. I think this could be a really good facility if it were reorganized.

Overall, the HYATT House is a tremendous value, and I recommend it.

Stayed: March 2014, travelled with family
Thank Adam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, Manager at HYATT House Richmond-West, responded to this reviewResponded 29 March 2014

Adam F,

Thank you for taking the time to share your experience and opinion of Hyatt House Richmond West. We are all so happy to hear that you found us to be a "tremendous value"! I'm glad you were able to take advantage of our prime location at the Short Pump Town Center by enjoying lunch and dinner at the excellent restaurants right outside our doors, as well as being able to enjoy our complimentary breakfast in the morning. Thank you also for providing your feedback in regards to our fitness center. We are currently in the process of modifying the lighting in the facility to better improve this area. We welcome all feedback as we are constantly looking for ways to better serve our guests. We hope to see you the next time your travels bring you back to Richmond, VA.

Sincerely,

Daniel Mays
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

We frequent Hyatt Houses around the US and this hotel has a very, very nice lobby. The rooms were a bit dark inside and tight to walk. But otherwise it was a pleasant room. The location is great by shopping and restaurants. Would definitely stay here again.

Room Tip: Choose a one bedroom suite instead of regular room because it is tight.
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank allisoncdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded 19 March 2014

Dear allisoncdm,

Thank you so much for your feedback and your rating on our hotel. We also want to thank you for your loyalty to the HYATT House brand. We are so glad that you choose to stay with us and that you liked the lobby. The lobby is definitely a great feature, and we love that it is the first thing that our guests see when they enter our hotel. Our location does offer a lot of opportunities for dining and shopping, and we hope that you were able to take advantage of everything it had to offer. We appreciate your feedback on the room type that you were in. Maybe next time you stay with us you can stay in our One Bedroom King Suite since it is a larger room. Again, thank you so much for your review. We hope that you will come stay with us again soon.

Warm Regards,
Kathy Holland
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Richmond hotels
0.6 mi away
Hilton Richmond Hotel & Spa / Short Pump
6.4 mi away
Hampton Inn & Suites Richmond/Glenside
0.7 mi away
Wingate by Wyndham Richmond Short Pump
Show Prices
Show Prices
Show Prices
6.6 mi away
The Westin Richmond
The Westin Richmond
#4 of 82 in Richmond
741 reviews
12.3 mi away
The Jefferson Hotel
The Jefferson Hotel
#1 of 82 in Richmond
1,280 reviews
12.7 mi away
Hilton Richmond Downtown
Show Prices
Show Prices
Show Prices

Been to HYATT House Richmond-West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 82 Hotels in Richmond
Price Range: £100 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Expedia, Hotels.com, TripOnline SA, HotelQuickly, Evoline ltd, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your HYATT House Richmond-West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing