I only stayed one night but had a comfortable stay. There was a mix up, on our part , regarding our reservation, and the front desk staff was very gracious and helpfiul in making sure that we were accommodated. They were patient and respectful in the process, which was great considering that we were responsible for the confusion.
The rooms were nice and the included breakfast buffet was very adequate. The dining room staff was also extremly friendly. I would definitely stay there again. It is a little difficult to find within the mall area at first, however it is great for getting to the shops once you get your bearings.
- Official Description (provided by the hotel):
- The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more less
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