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Country Inn & Suites By Carlson, Richmond West at I-64
Ranked #24 of 82 Hotels in Richmond
Norfolk, United States
1 review
“Nice Place”
Reviewed 29 July 2014

This was a nice to place to stay... The hotel and location were good. The breakfast was nice. The front desk was nice. The eating establishment were nice. The other support stores were just want I would expect at my residence.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Byron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, 18 August 2014
Dear Byron,

Thank you for telling us about your visit with us. We are so glad you and your family stayed with us. We are so glad you enjoyed the hotel, and the breakfast service. We will pass this feedback on to our staff. Thank you for staying with us. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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601 reviews from our community

Traveller rating
    308
    164
    73
    31
    25
See reviews for
258
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32
127
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • German first
  • Any
English first
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2014 via mobile

Hotel was great for our family. We have 5 kiddos and needed a place to stop on way to beach. This was perfect, with an indoor pool incase of rain and a great breakfast the next morning. Gladys was our server at breakfast and was a doll, as she jumped right in to help our gang of kids and was very helpful in meeting our crazy demands. Rooms were clean and place was in walking distance to restaurant.

Stayed July 2014
Helpful?
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, 28 July 2014
Dear Elizabeth,

Thank you for telling us about your visit with us. We hope you enjoyed your stay. We hope are glad to accommodate you during your trip to the beach. Thank you for your comments about Gladys. We will be sure to pass those comments on to her. Thank you for your time. We hope to see you again in the future.

Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cottonwood, Arizona
1 review
Reviewed 23 July 2014

We stayed for 6 nights and it was very clean, and well staffed. The breakfast was exceptional and Gladys was always friendly and happy to assist with any needs. Swimming pool was a great hit with grandkids. Lots of parking and central location to stores and restaurants. We would absolutely stay there again! Thanks for the great experience!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, 28 July 2014
Dear Cathy S,

Thank you for telling us about your visit with us. We are so glad you enjoyed your extended stay with us. Thank you for your thoughts about Gladys. We will be sure to pass this feedback on to her. We are glad your grandkids enjoyed the pool. Thank you for your feedback. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
selden
Level 6 Contributor
107 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 14 July 2014 via mobile

Arrived at a reasonable check in hour (5pm) and no one was at the front desk. Waited for at least 20 minutes if not more without seeing a single person. No response to bell. Finally checked in and noticed several live bugs on floor - ants ! Also the hot tub had a bug in it. Gym equipment was broken and unable to use. Pool was cold although it said it was heated. Air conditioner barely worked and sounded horrible. Parking lot needs repair. Good location but price was a little high for all these problems. Would not recommend this hotel.

Stayed July 2014
Helpful?
Thank reiki4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virgina
Level 1 Contributor
3 reviews
Reviewed 7 July 2014

My family stayed here for Kings Fest at Kings Dominion and we were very pleased with the staff and the accommodation. We will definitely stay here again!! The 1 bedroom suite was spacious and clean. The staff is very helpful and friendly !

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TBNVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, 28 July 2014
Dear TBNVA,

Thank you for telling us about your visit with us. We are so glad that you and your family enjoyed your suite. We value all guest feedback. Thank you so much for your feedback. We will pass this on to our staff. Thank you for your time. We hope to see you again in the future.

Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 July 2014 via mobile

Overall, not bad. It served the purpose of a stopover on way home from vacation. Front desk staff were friendly. Hotel/Rooms need updating and beds weren't the most comfortable. Our room had flat screen TV, bar fridge, microwave and single cup coffee maker. Spacious washroom. Internet and breakfast were included.

Stayed July 2014, travelled with family
Helpful?
Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, 7 July 2014
Dear Tim,

Thank you for telling us about your visit with us. We are so glad that you enjoyed what the hotel has to offer. We are glad that you and your family chose us for your hotel needs. We will pass this feedback on to our staff. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2014

I'm in love with this hotel! We stayed there with my son and my mom for a week and were impressed by the home-like atmosphere and very friendly staff. The lobby is a very comfortable and cosy place and the rooms as well where we found everything we needed. We are travelling a lot and it is one of the lovliest places to stay especially if you plan a long trip.

We also want to thank a very good hostess of the breakfast room Gladys who was very attentive and kept everything in order. And hotel's manager who was in the office on June, 13 who helped us to solve technical quest :-) and to check-in to our flight!

Many thanks. Will return soon. I believe we were also were pleasant guests!
Olga

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olga B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, 30 June 2014
Dear Olga,

Thank you for telling us about your visit. We are so glad that we could accommodate you and your family during your extended stay. We are so glad that we could meet your hotel needs. We hope that you will come back to see us real soon.

Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Richmond West at I-64

Property: Country Inn & Suites By Carlson, Richmond West at I-64
Address: 8010 W Broad St, Richmond, VA 23294-4218
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Richmond
#12 Romantic Hotel in Richmond
#14 Family Hotel in Richmond
#14 Business Hotel in Richmond
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Richmond West at I-64 3*
Number of rooms: 71
Official Description (provided by the hotel):
Ideally located off of I-64 and just minutes from historic downtown Richmond, the Country Inn & Suites Hotel Richmond, VA offers guests comfortable accommodations and signature Southern hospitality. Our Richmond lodging features all of the services and amenities that guests expect from a quality hotel, including a Business Center, Fitness Center, wired and wireless Internet access and an indoor heated pool and spa. For added convenience, our hotel near the University of Richmond is just minutes from several local attractions. Our top-notch services and prime location make the Country Inn & Suites the perfect hotel for your trip to Virginia. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Richmond West At i-64 Hotel Richmond
Country Inn And Suites By Carlson, Richmond West At i-64

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