Do not stay at this hotel! I had a change of plans and booked this hotel without researching it. After driving all day, I just wanted to settle into a room and to be able to get something to eat. The only place to get something to eat is a Subway next door or the Grill at the Holiday Inn across the street (six lanes of traffic to cross). The Grill has mixed reviews, so I settled for Subway. The room is an average hotel room, nothing special. The room I was first put in did not have a working TV. I tried calling the front desk but there was no response to any of the call numbers on the room phone. Trying to reach anyone, I even used the button labeled 'emergency' - no one even answered that, which was alarming. I went down to the front desk and the person there, Meghan, came up, fiddled with the TV and said it was not working. She told me my new room key would be brought up. After
15 minutes, I went back down to the desk with my luggage to get the key. About an hour later, I
realized I left my jacket in the closet in the first room. I went to the front desk and left a note at because no one was there. I called down after a half hour and was told by Meghan that she would take care of it after she finished checking another customer in. A half hour after that, I called again because I wanted to go to sleep. Meghan complained that she was all alone and busy but finally came up with my jacket and an attitude. The traffic noise is loud on both sides
of the building. One side faces Commerce St., the other side faces I-95. Both have continuous
truck traffic. I travel frequently but I won't stay at a Hampton Inn again. Apparently, customer service doesn't matter if their hotels are only staffed with one person .
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- Also Known As:
- Hampton Inn Richmond South Hotel Richmond