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“Nice hotel”

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Hilton Richmond Hotel & Spa / Short Pump
Ranked #4 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
Virginia
Level Contributor
82 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Nice hotel”
4 of 5 bubbles Reviewed 12 September 2011

Stayed in this hotel for one night. Very clean (hotel seems fairly new), the service is good. Ordered room service for breakfast the next morning, right on time. Nice hotel, will stay again.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ahu98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,020 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • Danish first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas, Texas
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 7 September 2011

The Hilton in Richmond is one of the nicest and newest hotels in the Glen Allen area. I’ve stayed at several and none of them are as nice. The rooms are spacious with nice furnishings and there is an attached parking garage. It’s also located next to Short Pump mall, which has nice shops and restaurants.

I stay at this hotel, because it’s a preferred hotel of my company, it’s one of the nicest in the area and because it offers the most Hilton bonus points (I’m gold). However, I really don’t enjoy dealing with the staff.

I’ve experienced issues during every trip. I come to Richmond quite a bit for work and travel for business frequently in general. Either the room at this Hilton isn’t clean (I won’t get into details, but can be very gross) or they don’t put me in the room I request.

The “extras” are very inconsistent. Sometimes I’ll get a robe, turndown service, access to the Executive lounge and/or free breakfast. Other times, I get some or none of these things. When I ask for them or why I didn’t get them, the staff gets frustrated (as if it’s my fault they can’t be consistent). They have never offered to give me anything for any troubles I experienced. They reluctantly will give free breakfast when I've had several issues during a stay and ask them outright for it.

They also, strangely enough, pre-assign every guest into a room. I don’t know if they try to take into account the preferences I’ve made, but they definitely get irritated when I ask for a different room than the one they assigned (because they’ve assigned one that’s not based on my preferences). They always act like they have no rooms at all to move me into, even when the parking lot is not full.

There is no differentiated customer service being gold. Despite having stayed at this particular hotel and in the Hilton brand quite often, they treat me at the hotel as if I’ve never stayed before and they don’t mind if I never come back.

Like I said, it’s a nice hotel, but don’t expect much service from the staff. You’ll be disappointed, especially if you have are Hilton Gold or Diamond.

  • Stayed September 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank sk1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CT
Level Contributor
134 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 3 September 2011

We stayed one night here as we brought our son down to U of R. We usually stay at the country inn and suites or embassy suites closer to the school but decided to check out this hotel. Glad we did, this was a step up in elegance and quietness than the other hotels. The desk personnel were so kind and helpful, we need to go to a nearby resturant and the hotel offered to drive us there and pick us up when we were done. Very classy. There is a Shulas on site, out of our price range for that night but might be nice another time. The morning breakfast was excellent, cooked to order food and other buffet type, not cheap but nice once in awhile. Its in a great location with the short pump mall very close by. We may not stay here all the time when we are down there buts its nice to be pampered every now and then!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CtFamilyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 1 September 2011

The power went out at the hotel for a full 24 hours during the stay. We had to go buy flashlights and candles just to see down the hall to be safe. The elevator was working half the time. 2 of the 3 were out multiple times. I was told "since the restaurant and bar was open, there was going to be no discount on the room". So full price was charged for a hotel without WIFI, lights, power, and hot water. Extremely cheap if something goes wrong on their end. Also, we sent an email to book a spa treatment, no return call and upon checkout was told it was booked for the next two days. One final note, Shula's was a good steak but service was average and price was $120 without drinks for 2. A large amounts of dogs all around as well.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank dwayne r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 August 2011

This hotel is absolutely gorgeous. The rooms are pitch black once the shades are drawn, and the rooms also hinder outside noises. The service and staff are possibly this hotel's best features. They are sure to greet you every time they see you.. We will definitely return to this lovely hotel.

  • Stayed December 2010, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Sperkins15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 14 August 2011

I recently stayed at the Hilton for a business conference and thought it was wonderful. The hotel is fairly new and just lovely. The rooms were large, very clean and comfortable. Located in the hotel is a spa , great bar, Shula's restaurant and a Starbucs. The staff and food were both amazing. It is in a great location (short pump) with a mall a block away and other shops/stores every where you look. Overall, it was a fabulous place to have a conference! I would highly recommend this hotel to anyone visting the area.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank NoVaFamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia, USA
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 14 August 2011

I stayed at this Hilton hotel back in March for a conference, and I was very happy with it. Very comfortable, clean rooms and bathrooms, room service available. Hotel amenities also include a notable restaurant, a bistro, free parking, an indoor swimming pool, spa, and exercise room. Pool was rather shallow, but good for swimming laps. The meeting rooms were well-sized overall, making for a convenient conference. I consider the hotel location a plus, because it is in a nice suburb outside of Richmond. This means there is great shopping nearby, without the crowds and bustle of a hotel in the middle of Richmond. A great place, and I hope to stay here again when I am in the Richmond area.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irenepug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Property: Hilton Richmond Hotel & Spa / Short Pump
Address: 12042 W Broad St, Richmond, VA 23233-7689
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Green Hotel in Richmond
#3 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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