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“Expectations Met”

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Hilton Richmond Hotel & Spa / Short Pump
Ranked #4 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
Oviedo, Florida
Level 5 Contributor
72 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Expectations Met”
Reviewed 28 September 2013

This is a very nice property in a great location with friendly service. The rooms are modern and decorated in good taste. I used their exercise room and noticed that the pool was very large with a Jacuzzi. The lobby is open a great place for corporate meetings and business travel. They also have a starbucks

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tophatafc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 7 October 2013
Dear Reviewer,
Thank you for your candid comments. The Hilton Richmond Hotel & Spa strives to "exceed" expectations of our Valued Guests. We certainly look forward to your return so we can do just that. The staff takes great pride in delivering the level of service you appreciated during your visit. As you mentioned we are quite fortunate to have the amount of thoughtfully designed recreational and meeting space and are always anxious to show them off. Thank you for taking the time to share your great experience with us.
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1,055 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
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Greenwich
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 September 2013

We recently spent two nights at the Short Pump. We came to attend a friends wedding being held at the hotel that weekend. The hotel, as well as the wedding reception, were both excellent.
Rooms were large and super clean. Good location to lots of stores, with easy parkway access to downtown Richmond. Staff very helpful and friendly.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 7 October 2013
Dear Reviewer,
We are proud to be the host of choice for your friend's wedding. We are thrilled that you enjoyed your stay and were able to take advantage of our convenient location to all of the attractions that Richmond has to offer. Our Staff has enjoyed some very stellar reviews for their top notch service. Glad you agree. We thank you for taking the time to share your experiences and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ST. LOUIS, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2013

The Hilton treated us very well and all aspects of our stay were excellent. Hotel was close to everything that we wanted to do in Richmond for the weekend. From checking in to our checking out went very smoothly.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Gene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 7 October 2013
Dear Reviewer,
We are excited to see your choice of words when appreciating our solid service levels. "Excellent" is the grade we strive for and expect to hear from our Valued Guests so thank you for your gracious review. We hope that you will consider us your home when you visit Richmond in the future.
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Greenwood, South Carolina
Level 6 Contributor
238 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 9 September 2013

Spent a couple of nights at this hotel, it was nice and what you come to expect from a new Hilton. The hotel is in a great location near tons of shopping and good places to eat. I wished it had an outdoor pool.
TIP: don't forget your room key, you can't operate the elevator w/o it.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eduardo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 7 October 2013
Dear Reviewer,
Thank you for taking the time to tell us about your recent stay. We are very disappointed that your experience was less than perfect ‘5’. We strive for excellence in all aspects of the hospitality that we provide. We certainly will use your constructive comments as guidance in improving the overall experiences for future guests and hope that you will be among those that return soon.
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Houston, Texas
Level 6 Contributor
176 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 4 September 2013

We stayed at this Hilton due to the high reviews, and agree that the facilities were very nice. The bed was comfortable, the appointments were nice and the facilities were clean and attractive. But we would be unlikely to stay here again due to the mismanagement of the property. When we tried to check-in, there was a long line of cars waiting at the front of the property. When we finally got to the front of the line, we saw that there was only one person trying to handle everything at the front....he was acting as greeter, helping unload their cars, assisting with baggage (all the way to the rooms) and doing the valet parking. Obviously he could not perform all of these functions, so there was a long wait for assistance. I went into the hotel, checked in and came back out, and my husband still could not even get a cart for our baggage. He had tried to go into the hotel to obtain a cart, but there was no one around to help him. I returned into the hotel and went to the front desk and a woman said she would get us a cart. But she came out with the cart and gave it to people in another car who had arrived after I checked in. At this point, we had been at the hotel for more than 30 minutes and could not even get a baggage cart so we could handle our own luggage, much less any other assistance. When we voiced our complaint with the manager she indicated that the hotel was full and so they were understaffed. Frankly, it should not have been a surprise that the hotel was full and management should have arranged for better staffing.

Do not bother with valet parking. The valet is not there after 10 pm. If you cannot valet park your car at night, then why bother?

Our room was not cleaned until after 4pm.....another staffing issue again, I suppose.

For the $$, this hotel should be better staffed and managed. The facilities are excellent but the staff do this hotel a significant injustice.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Coralyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 7 October 2013
Dear Reviewer,
Thank you for choosing to stay with us on your recent visit to our area. I am disappointed to hear of your arrival experience and apologize for any inconvenience. The Hilton Short pump is known for its impeccable service and handy Staff who are always at your service. Rest assured, we are always reviewing our procedures to improve speed and efficiency of service and appreciate your candor. If you would like to discuss your visit further please feel free to contact the hotel and ask for me personally.
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Charlotte, United States
1 review
Reviewed 30 August 2013

Superb hotel! For lodgings I do not believe you could find anything nicer for the business traveler. My dining experience at Shula's was fair at best. To be fair I ate a sandwich in the bar, but it was not even average in quality - very much like fast food in quality.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Edwin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 7 October 2013
Dear Reviewer,
Thank you so much for your kind comments regarding your stay on Trip Advisor. To earn your description of “superb hotel!” is extremely gratifying however, I am extremely disappointed to read about your impression of our undefeated Shula’s Steakhouse. At your convenience I would greatly appreciate the opportunity to discuss your experience. Please feel free to contact the hotel and ask for me personally.
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Nashville, United States
1 review
Reviewed 24 August 2013

The Hilton- Short Pump is a fantastic hotel! I take great care in researching and comparing hotels before I book, and this hotel lives up to it's four star rating. The accommodations are extremely nice; with lots to hotel services to make your stay enjoyable. There's a very nice mall close by and plenty of resturants.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Toni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 7 October 2013
Dear Reviewer,
Thank you for taking time to share insights and comments from your recent stay at the Hilton Richmond Hotel & Spa. We feel honored to receive compliments from discerning travelers such as you. We very much appreciate your glowing ratings for the facilities and fantastic location of our hotel. Our goal has and always will be to provide our guests with a relaxing and memorable stay. Thank you again and we look forward to welcoming you in the future.
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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Property: Hilton Richmond Hotel & Spa / Short Pump
Address: 12042 W Broad St, Richmond, VA 23233-7689
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Green Hotel in Richmond
#3 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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