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“Snowstorm Haven!”

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Hilton Richmond Hotel & Spa / Short Pump
Ranked #4 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
Chesterfield, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Snowstorm Haven!”
Reviewed 21 February 2014

Stayed at this hotel during a three day snowstorm in order to be closer to work. Rooms were clean and the hotel was well staffed. Worth every penny! You will not be disappointed! The room was a great size and the food at the restaurant was great as well.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Paula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 25 February 2014
Dear Paula H,

Thank you for your amazing review! "Worth every penny" sounds pretty good to me. I am so happy we were able to take such great care of you! We look forward to welcoming you back soon again.
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1,032 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Chesterfield, Virginia
Level Contributor
220 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
Reviewed 16 February 2014

We stayed here for Valentine's weekend. The hotel is in a nice area, next to tons of shopping and restaurants- about 15 minutes west of downtown Richmond. It is 8 floors and there is a garage underneath if you don't care to park outside. We stayed on the 8th floor (hilton honors member). The room was nice. A little too "perfum-y". Don't know if that was a person who stayed in the room before us (and if so- way too much cologne) or the cleaning spray. The bathroom was very nice. No tub (fine by me) and probably the cleanest shower I've seen (that's very good). Toilet paper was thin (not Charmin for sure), but the towels were nicely sized. Room was standard Hilton room. I thought the bed was comfortable and plenty of pillows. They have a spa attached to the hotel, but didn't use it, so can't speak to that. They have a steakhouse (Shula's - aka Don Shula) which is their restaurant/bar. Overall, it is a nice hotel. No complaints.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank chamdex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 18 February 2014
Dear Chamdex,

Thank you so much for celebrating Valentine's Day weekend with us and taking the time to comment on your stay. Although, I am pleased to see your appreciation of our beautiful facility and unbeatable location, I am very disappointed that we failed to make your experience a perfect '5'.

While I wish you loved your stay with us, I would be truly grateful if, perhaps, you would be so kind to tell us where you felt the hotel fell short of your expectations and what we could have done differently to make your stay better. We welcome feedback with open arms and would greatly appreciate your candor. Please do not hesitate to contact me personally at 804-364-3600. I look forward to hearing from you at your earliest convenience. Thank you.
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Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 February 2014

I am a Lifetime Platium with one of your competitor. My Family and I have enjoyed this week because first the room was very clean, second your staff was very, very friendly and Professional. The Hostess "Doreen" at Shula's made us very welcome. We are here because of medical emergency and will be back. Thanks for making us feel welcome .

Room Tip: A high quality place to stay. great atmosphere with friendly staff
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fred B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 15 February 2014
Dear Fred B,

Thank you for taking the time and sharing how much you enjoyed the location of our hotel in the much sought after Short Pump shopping district. Doreen is indeed our Service Champion and it gives me great pleasure to see her hospitality recognized by discerning travelers such as youself!

You have my sincere gratitude for your endorsements and I look forward to welcoming you soon should your travels bring you back to Richmond.
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Indiana, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 February 2014

The hotel is very clean and modern. I had no problems checking in and the front desk workers were very helpful. My room was clean and bigger than I expected to be, no problem there. The room even had an HDMI cable that I could, which was nice when my husband and I wanted to watch Netflix. Room service had a good selection to choose from, we enjoyed our breakfast very much. The only problem I came across was with the spa. I went to the website and requested for a service but was never contacted saying that my request had been accepted, that is until they called saying that I was late for my appointment. When I went down to the spa for my service, I didn't even get the service that I had requested.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 15 February 2014
Dear Heather F,

Thank you for taking time to share insights and comments from your recent stay at the Hilton Richmond Hotel & Spa. We strive for excellence in all aspects of the hospitality that we provide and I am very sorry to learn that your Spa experience fell short of your expectations. Such feedback serves as a true reminder never to rest on our laurels.

At your convenience I would greatly appreciate the opportunity to discuss your experience. Please feel free to contact me directly at 804-364-3600. Thank you so much.
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New Bern, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 February 2014

There was some kind of convention there of college kids. We were ground-zero for a three-room party which lasted past midnight. The manager came up twice and then the police were called. Hilton compensated us well (changed our room the next day, gave us breakfast, etc.). We were treated very well and they apologized a great deal. I've never had such a great response from a hotel manager. Will stay there again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Lea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 15 February 2014
Dear Lea H,

Thank you for taking time to share insights and comments from your recent stay at the Hilton Richmond Hotel & Spa. I can appreciate your frustration at being unable to get restful sleep especially when you are attending a conference. I do apologize for any inconvenience caused and appreciate your candor while you were at our hotel.

The Staff at Hilton Richmond Hotel & Spa strives for excellence in all aspects of the hospitality that we provide and I am glad you noticed their efforts in turning things around for you. Rest assured, I will be reviewing your concerns with our entire team and be certain that they are addressed to improve the overall experiences of our future guests. Thank you for sharing them with us.

Meanwhile, feel free to contact the hotel directly and ask for me personally if you would like to discuss your visit further.
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Richmond, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 February 2014

This hotel is beautiful, the food is great and the staff was very friendly and courteous. We were celebrating a birthday and the front desk and Shula's went out of their way to make sure that it was special.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 8 February 2014
Dear Nancy B,

Thank you so much for your glowing remarks about the Team at Hilton Richmond Hotel & Spa. They are a wonderful example of our culture and to be recognized for it is quite gratifying. I am excited to share your review with them.

We look forward to be a part of many such celebrations in your life and creating long lasting memories for you. Come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 February 2014

I travel about 40 plus weeks a year for work. I typically stay at another "brand" of hotel. The Hilton Richmond has me thinking about a possible switch. Amazing service. Super clean. Wonderful rooms. All in all - an amazing hotel. Thanks Hilton Richmond Hotel and Spa for making the start of a long travel week relaxing.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank educational-consult
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 3 February 2014
Dear Educational-consult,

Thank you very much for not only staying with us but also for the very nice title of your review " 5 Star Retreat". It is indeed our Team that makes it all happen with their stellar service and I appreciate the points you brought out for our readers to enjoy. Please come back soon to your new home in Richmond! I look forward to it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Property: Hilton Richmond Hotel & Spa / Short Pump
Address: 12042 W Broad St, Richmond, VA 23233-7689
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Richmond
#1 Business Hotel in Richmond
#2 Green Hotel in Richmond
#3 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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