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Hilton Richmond Hotel & Spa / Short Pump
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Reviews (1,167)
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254
68
29
16
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800
254
68
29
16
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All reviewsshula's restaurantthe executive loungegreat hotelshopping and restaurantsbusiness tripbreakfast buffetwonderful stayfitness centerenjoyed my staydefinitely stay here againshuttle serviceindoor pooldoreenconferenceconciergeaccommodationsstarbucks
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809 - 814 of 1,167 reviews
Reviewed 30 May 2014

Had to drop a quick note in TA Service at this property is really second to none. Special thanks to Tamsey M for going the extra mile with our group She is truly one of the best and should be recognized for all she did during our stay. Hotel was very clean and updated. Will stay again when in the Richmond area well it!! Keep up the OUTSANDING work!!!

  • Stayed: May 2014, travelled with family
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6  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded 1 June 2014

Dear Mike M,

We are excited to see your choice of words when appreciating our solid service levels. "Outstanding" is the grade we strive for and expect to hear from our Valued Guests so thank you for your gracious review.

I am pleased to see your recognition of Tamsey's services during your stay. She is most certainly one of our Superstars with a dedicated fanfare of guests! Thank you so much for your kind words.

We hope that you will consider us your home when you visit Richmond in the future.

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Reviewed 28 May 2014 via mobile

We stayed here during a road trip and enjoyed the hotel for the brief time we were there. The bath featured fine products from Peter Thomas Roth. The bartender was kind enough to serve us some wine although we arrived at the hotel just after last call. The breakfast at Shula's was fair but not a great value.

  • Stayed: May 2014
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5  Thank FaithieG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded 1 June 2014

Dear FaithieG,

Thank you so much for taking the time to detail your experience at Hilton Richmond Hotel & Spa. It gives my Team great pride in knowing that you had an enjoyable stay with us! I truly admire your candid feedback as it not only highlights the many great aspects of our hotel but also some of the opportunities that we missed in making your stay a “perfect 5”. Rest assured we will work on it ASAP.

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Reviewed 28 May 2014

We have stayed at this Hilton several times - an always been pleased. It is is a great location - jut off of 288 and near Short Pump Mall and many nice restaurants. The staff is friendly and accommodating. The decor is fresh and inviting.

  • Stayed: December 2013, travelled on business
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4  Thank Rita23890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded 1 June 2014

Dear Rita23890,

Thank you for taking the time to comment on your stay. I appreciate your positive notes about the hotel’s location and decor. The Team at Hilton Richmond Hotel & Spa works extremely hard to maintain our 4-Star 4-Diamond status. I am also pleased that our Staff have left a lasting impression in your mind. I will most definitely share your recognition with our team and look forward to welcoming you back soon.

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Reviewed 28 May 2014

Hallways and room a little tired. Place was OK. Free wifi. Stay away from Shula's unless you want ridiculously priced, stupidly portioned steak. They charge prime beef prices for choice meat. Filet mignon tasted like cardboard. But back to the hotel: thanks for the 2:15am wake up call people, i asked for 6:15am. ruined my next day's work.

  • Stayed: May 2014, travelled on business
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1  Thank flicklives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded 1 June 2014

Dear Flicklives,

Thank you for taking time to share insights and comments from your recent stay at the Hilton Richmond Hotel & Spa. We strive for excellence in all aspects of the hospitality that we provide and I am very sorry to learn that your experiences did not add up to a perfect ‘5’.

Rest assured, I will be reviewing your concerns with our entire team and be certain that they are addressed to improve the overall experiences of our future guests. Thank you for sharing them with us.

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Reviewed 27 May 2014

We stayed here for a Memorial Day weekend. The hotel is a 20 minute drive outside Richmond, with the downtown area easily accessible by highway. Staff are super friendly and helpful. Clean bright rooms, quiet central air. Quiet at night, even though the hotel was pretty full, with a wedding party downstairs. It's all standard chain hotel fare, you know what you get, so obviously don't expect a super personal boutique hotel. The location is the middle of a shopping plaza. Great value for money. It would just be nice if they would include a good and healthy breakfast. But then again, we found a bagel place in the area (Cupertino's) that did the job.

Room Tip: Seventh floor is Hilton Honors - very quiet
  • Stayed: May 2014, travelled as a couple
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3  Thank Kardaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded 1 June 2014

Dear Kardaf,

Thank you for taking the time and sharing how much you enjoyed the location of our hotel in the much sought after Short Pump shopping district. You have my sincere gratitude for your endorsements and I look forward to welcoming you soon should your travels bring you back to Richmond.

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