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“Great great great!!!” 5 of 5 bubbles
Review of Hilton Richmond Hotel & Spa / Short Pump

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Hilton Richmond Hotel & Spa / Short Pump
Ranked #2 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
Waynesboro, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great great great!!!”
5 of 5 bubbles Reviewed 25 June 2014

This hotel is great for a couples get away, the staff was very kind and helpful. We truly enjoyed our stay and will definitely return. My wife and I went here for a getaway on our anniversary and we loved it. We just wanted someplace to relax and have fun...this hotel was just the place for that.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Alec G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 15 July 2014
Dear Alec G,

Thank you so much for choosing to celebrate your Anniversary with us. We absolutely LOVE the title of your post and appreciate your endorsement. To say we are “Great Great Great!” is humbling as we are well aware that you have many lodging choices in the city of Richmond. We will continue to work hard to maintain your loyalty. Come back soon!
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999 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
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  • English first
  • German first
  • Portuguese first
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  • Any
English first
Upper Marlboro, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 June 2014

Excellent hotel. Clean, comfortable and beautiful. Professional friendly staff. Rooms are just what you need for a good night's stay. I would highly recommend this hotel to anyone. Eating and shopping so conveniently located right near the hotel.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Gardenia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 15 July 2014
Dear Gardenia S,

We are thrilled that you enjoyed your stay and were able to take advantage of our convenient location to all of the best of what Richmond has to offer. Our Staff has enjoyed some very stellar reviews for their top notch service. Glad you agree. We thank you for taking the time to share your experiences and eagerly look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

A very nice hotel with clean and updated rooms. The only drawbacks were that conferences held at the hotel provided a challenge to find a parking place close to the main entrance. Also, TV programming is pretty limited and provides about 1/3 of the programming currently available on DIRECT TV or other cable providers.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Brad W W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 15 July 2014
Dear Brad W W,

Thank you so much for choosing to stay with us, and for letting us know about your stay. Your comments are valuable and very much appreciated. I do apologize that there were a few things that were not up to your satisfaction. Please rest assured that we provide our guests with Complimentary Valet services when they have difficulty finding a parking spot closer to the entrance. Your comments about our current line-up of TV channels have been duly noted. I am glad to inform you that by end of this year, we are switching our network provider which should eliminate this challenge and provide our guests with 40+ HD channels to chose from.

I really appreciate you taking the time to tell us how we can improve as we need such critical feedback from our frequent guests. Thank you!
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Atlanta, Georgia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

This Hilton stands out for the excellent service from the staff, clean and comfortable rooms, and outstanding food. I've been fortunate to travel to many different Hilton properties over the years, and this hotel has the best room service I've ever had, even beating out the Waldorf Astoria New York! I hate Pepsi products and normally avoid hotels that don't have an option for Coke products. While this hotel does serve Pepsi, I really appreciated them offering Diet Coke in the Executive Lounge and hope they continue to do this. The lobby is clean and modern. I look forward to returning!

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michael19887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 15 July 2014
Dear Michael19887,

Thank you so much for being a frequent and for letting us know about your satisfying experience. We greatly appreciate your business and highly value your patronage to Hilton. I will be sure to pass on to the Staff that their efforts to please are appreciated. We look forward to welcoming you back on your next trip to Richmond.
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ROANOKE
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

overall a great hotel. service was very good. hot tub lukewarm, pool was cold. aroma café excellent for fast breakfast. friendly staff. nice rooms, great beds. free internet. elevators fast. great meeting rooms.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank JOE T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 15 July 2014
Dear JOE T,

Thank you for your candid comments. The Hilton Richmond Hotel & Spa strives to "exceed" expectations of our Valued Guests. Although I am grateful for your recognition of certain amenities and our super-friendly Staff, I am disappointed to learn that you could not enjoy our swimming pool and hot tub. I am terribly sorry for any inconvenience this may have caused you. I assure you that we have not had any challenges since and I am truly hoping that you will come back and allow us the opportunity to redeem ourselves.

Thanks again for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 22 June 2014 via mobile

I've stayed at this hotel 3 times, travelling from the UK on business.
I always look forward to staying here, the hotel is beautiful, spacious and clean. The restaurant is great - best steak I've ever had. And the staff can't do enough for you.
Keep doing what you're doing Hilton!!!!

Stayed June 2014, travelled on business
Helpful?
3 Thank mazaanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 15 July 2014
Dear Mazaanne,

WoW!! And we LOVE the title of your review!

What a huge compliment you have given us as it related to our fantastic accommodations, amenities and upbeat Staff. We have wonderful hotels throughout the world so we are humbled by your sentiment. Thank you so very much and we will happily share your note with our entire team. Come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
atlanta
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 18 June 2014 via mobile

Saturday this Hilton for 3 nights during the peak of high school and college graduation. They were sold out but still managed to provide excellent service. We stayed on the club level 8th floor. Our room was clean and nicely equipped. Bed was cozy just as you would expect from a Hilton property. This is a big place with a coffee shop in lobby along with a Shula's steakhouse. The club level room staff was super nice and
the breakfast and snacks delightful. Since the club level room was not open on weekends. The hotel have us vouchers for breakfast at Shula's.

Hotel is conveniently octaves near Mall and lots of dining options.
Will definitely stay at this property next time I visit Richmond.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scooteratl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 15 July 2014
Dear Scooteratl,

Thank you so much for taking the time to share your feedback of your most recent stay on Trip Advisor. I am truly pleased to read that you enjoyed the various amenities the hotel has to offer such as the Executive Lounge and our unbeatable location. Thank you also for your positive remarks pertaining to our Staff and I am certain they will be glad to know that their efforts have been recognized. We will look forward to welcoming you back whenever your travels bring you back to Richmond.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Property: Hilton Richmond Hotel & Spa / Short Pump
Address: 12042 W Broad St, Richmond, VA 23233-7689
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Richmond
#1 Business Hotel in Richmond
#2 Green Hotel in Richmond
#2 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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