I stayed here for 13 days for business. I usually don't like being away from home but the accommodating staff at Hilton made me feel warm and comfortable. I have nothing but praises for the staff: from the manager, to the servers at the restaurant and the shuttle drivers. There was one time that the hotel manager picked us up himself from the mall so we wont have to wait long. The same manager would always greet my coworker's kid with a chocolate so he was always excited to go down the lobby. The front desk intern Jeff always makes good restaurant recommendations.
I like that it is walking distance to commercial centers and the mall; we weren't limited to the hotel's restaurant (while the food there is good, I am not a fan of American food). There were other commercial centers and groceries within 3 miles so you can ride the shuttle to get there. The hotel itself is 30 mins away from the city but you can have almost everything you need within 5 mins.
I was offered a membership when I checked-in, which allowed to me stayed at the members-only floor. Only, I didn't see the difference with the rooms of non-members. Room was very comfortable. They also give you an option to decline cleaning to save water in washing sheets. Only downside here is that they don't provide toothbrush and the toiletries were not replenished.
They have a fitness center and indoor pool as well, with tables on the patio. I found the water on the pool a bit cold for my liking, but tolerable. The jacuzzi was almost boiling.
Overall, my almost 2-week stay was great. It was very easy to feel at home here.
- Official Description (provided by the hotel):
- The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more less
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- Also Known As:
- Hilton Richmond Hotel And Spa / Short Pump