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“Best hotel in Richmond”

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Hilton Richmond Hotel & Spa / Short Pump
Ranked #4 of 82 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
Schenectady, New York
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Best hotel in Richmond”
Reviewed 23 August 2014

I stay in Richmond on business about 2 weeks/month. I've stayed at almost every hotel in and around the city - this one is the best. The customer service is excellent, the hotel is extremely clean and modern looking, and they have an awesome steakhouse downstairs. To top it all off, an enormous outdoor mall is only a quarter-mile away.

Room Tip: Floor 8 has an executive lounge.
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank D_Priz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 30 August 2014
Dear D_Priz,

Thank you for taking time to share insights and comments from your recent stay at the Hilton Richmond Hotel & Spa. We feel honored to receive compliments from discerning travelers such as you. To say "We are the BEST in RIchmond!" is very much appreciated. Our goal has and always will be to provide our guests with a relaxing and memorable stay. Thank you again and come back soon!
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1,076 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
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  • Spanish first
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2014 via mobile

The cleanliness of the hotel was impeccable. This is the only hotel I'll stay in when I visit Richmond for work. It's walking distance from the Short Pump mall and provides a shuttle service that starts at 7:00AM. Can't beat it.

Stayed August 2014, travelled on business
Helpful?
2 Thank Try M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 23 August 2014
Dear Try M,

Thank you for taking the time out to write such a kind review. It's fantastic we could help you feel so comfortable while you were away from home! So thank you so much for letting us know how much you enjoyed your experience and that we are your #1 choice. All of those friendly faces will be smiling when you return!
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VA
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 August 2014

The location is great, right near Short Pump mall. The room was nice but there was a problem with the cleanliness. The pillowcases were dirty (with what appeared to be makeup & other stuff). It took over 1 hour to get new pillowcases as I was preparing to sleep, I had to make 2 calls and a visit to the front desk to finally get new ones.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank tyjune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 20 August 2014
Dear Tyjune,

Please accept my heartfelt apology for the inconsistencies you experienced with housekeeping services. This is not something that you have come to expect from the Hilton brand and in your case we clearly missed an opportunity to make your stay extra special. I will contact you personally to discuss making amends. Thank you for taking time to share your experience. I appreciate it very much.
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La Grange, Illinois
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2014

A fantastic place staffed with friendly, courteous people. Accommodations were clean, comfortable and luxurious. Top-notch all the way around. Thanks for the friendly, helpful service...will definitely stay here again when I pass through Richmond.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Frank G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 18 August 2014
Dear Frank G,

Thank you for taking the time to let us know about your "FANTASTIC" stay with us at the Hilton Richmond. Great service truly is our goal, and I'm really glad to know we were able to deliver just that for you!

Thank you again for taking your valuable time to adding such wonderful comments on TripAdvisor. Come back soon and often!
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Charlottesville, Virginia
Level 5 Contributor
93 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 August 2014

I've stayed at this property many times since they opened several years ago. I normally get upgraded per my diamond status. If your an elite HHonors member you will get club lounge access with free food and refreshments. The staff have always been accommodating with requests and questions I've had. Regardless if you get a suite or not your in good hands at this Hilton. It's a stone throws away from Short Pump Mall (less then 2 minutes away) they have a complimentary shuttle that will take you anywhere within 5 miles of the hotel. The bfast buffet they have is pretty descent not sure of the cost since I get vouchers but you won't be disappointed with the selections they offer. I have not made it to the gym at this particular property. The beds are comfortable and make you feel fully refreshed ready to start your day off on a good note.

There are plenty of restaurants and stores (Mall) within arms reach of this property.

I highly recommend this property to anyone traveling in the Richmond/Short Pump area. You can't go wrong with the BEST!

  • Stayed December 2013, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank randy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 18 August 2014
Dear Randy w,

WoW! Even I would not be able to come up with a better insight when it comes to the service standards here at the Hilton Richmond / Short Pump. Thank you! Thank you!! Thank you!!!

It gives me and my Team great pride in knowing that we are your BEST! Your home away from home awaits your return.
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Kolkata, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2014

It was a very good stay. Service was very good. Loved the attention to quality service. Really touched by the helpfulness of the front desk in getting my tickets booked for Amtrak. Would have been nice to have different variants in the breakfast buffet. It was bit repetative. Overall a wonderful stay

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Riju G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 18 August 2014
Dear Riju G,

Thank you for letting us know how great your stay was! I'm so pleased to know that our desire to highlight the tiny details that go into creating a memorable experience did not go unnoticed.

I see you are from India. I truly hope you will make Hilton Richmond your host of choice when you come across the seven seas again!
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Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2014

Excellent service from a employees. Every thing clean and fresh. Food was wonderful. I was there with my daughter for the Arc convention and it was refreshing to see how the Hilton employee treated everyone with dignity.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank 902sharleenm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 18 August 2014
Dear 902sharleenm,

Your comments about our friendly and genuine Staff are truly the highest compliments we could receive and beyond doubt, defines the qualities upon which The Hilton Richmond Hotel & Spa thrives.

We are proud to have been the host of choice for your conference and hope to continue this relationship in future. Thank you so much for taking the time to share your insights with fellow travelers and I look forward to welcoming you back soon again.
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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Property: Hilton Richmond Hotel & Spa / Short Pump
Address: 12042 W Broad St, Richmond, VA 23233-7689
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Green Hotel in Richmond
#3 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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