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“Great hotel in an outstanding area” 5 of 5 bubbles
Review of Hilton Richmond Hotel & Spa / Short Pump

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Hilton Richmond Hotel & Spa / Short Pump
Ranked #2 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersSilver level
ohio
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great hotel in an outstanding area”
5 of 5 bubbles Reviewed 30 August 2014

Just a little stop over on our way to Virginia Beach. This was a great choice and I only wish I would have had more time to spend in the area. There is a great outdoor mall just down the road with great stores and restaurants. The front desk staff was very welcoming and made me feel right at home. The room was clean and everything seemed fresh. Nice garage parking. Just park and take the elevator right to your floor. Resturant and bar on site for those who wish to stay in for the evening.There is even a spa I would have liked to sample. My time at this hotel was just too short! Hope my travels bring me back this way sometime soon.

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank harbs812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 11 September 2014
Dear Harbs812,

Thank you for sharing a few memorable moments from your short visit to the Hilton Richmond. All the smiling faces will anxiously await your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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998 reviews from our community

Traveller rating
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    14
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • Danish first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Arlington, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 30 August 2014

This hotel is conveniently located for offices in the Short Pump area. My company has an office nearby, so, I have stayed at this hotel 6 times, but, have never been impressed. The Hilton Garden Inn down the street offers a better experience (bigger rooms, free breakfast), if slightly less attractive furniture. My biggest complaints are : -Lack of conveniently placed outlets and -Inability to book a room with a bathtub and a king sized bed, at least at the typical room rates -An unusual showerhead with very difficult to adjust settings And, despite 6 stays at this location in the last year, I have never been upgraded. Hilton's idea of showing customers they appreciate them is having a free bottle of water in your room, a perk which probably costs them 25 cents and offers me essentially zero value.

  • Stayed August 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
4 Thank Elena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 2 September 2014
Dear Elena B,

We are so sorry to hear about your poor experience this past week at our hotel. Please be assured we will be discussing your comments with our Leadership to work on immediate improvements. We take pride in providing the best in lodging and services so our lapses during your stay are being taken very seriously. We greatly appreciate your business and highly value your patronage to Hilton and I am truly sorry if we gave you an otherwise impression. Guest feedback is incredibly important to us. Thank you again for your review.
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Buckhannon, West Virginia
Level Contributor
281 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed 29 August 2014 via mobile

On our drive to NC we decided to stop in Staunton but changed our mind and chose to drive further and found this hotel had a room. We were pleasantly surprised with the hotel and the friendliness of the staff. The room was clean and roomy. Only downside is a/c doesn't go lower than 68. Shower pressure was good and large tv in room and mini fridge. Lots of shops and things to do in area. Wish we could stay longer.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 30 August 2014
Dear Debbie H,

Thank you for taking the time to share your appreciation of all that the hotel has to offer. Our Staff and Location are certainly two key features of the hotel that most of our guests appreciate. We hope that you will continue to make Hilton your home in Richmond and wherever your travels should take you.
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Mount Pleasant, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 August 2014

This Hilton lives up to the Hilton reputation with very attentive staff and clean, crisp facilities, both in the common areas and in the rooms. The bartender and omelet chef and front desk staff were particularly pleasant and efficient.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 30 August 2014
Dear David S,

We are excited to see your choice of words when appreciating our solid service levels. "Excellence" is what we strive for and expect to hear from our Valued Guests so thank you for your gracious review. We hope that you will consider us your home when you visit Richmond in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
382 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed 27 August 2014

Stopped here for a quick overnight while traveling through town. Checked in quite late without a reservation and was given a nice room with a king bed. The room was clean and looked the way one would expect a new hotel to appear. The one thing we were really disappointed with was the breakfast. The food was sub-par and the omelet station took around 20 minutes for a simple order, with no one on the line. All in all it was a good stay, but next time we will definitely skip the breakfast.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank beachtravelerrrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 30 August 2014
Dear Beachtravelerrrr,

Thank you for choosing to stay with us on your recent visit to our area. Although I am glad that you liked our rooms and the facility overall, I am disappointed to hear of your dining experience and apologize for any inconvenience. The Hilton Short pump is known for its impeccable service and handy Staff who are always at your service. Rest assured, we are always reviewing our procedures to improve quality of service and appreciate your candor. If you would like to discuss your visit further please feel free to contact the hotel and ask for me personally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schenectady, New York
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 August 2014

I stay in Richmond on business about 2 weeks/month. I've stayed at almost every hotel in and around the city - this one is the best. The customer service is excellent, the hotel is extremely clean and modern looking, and they have an awesome steakhouse downstairs. To top it all off, an enormous outdoor mall is only a quarter-mile away.

Room Tip: Floor 8 has an executive lounge.
See more room tips
  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank D_Priz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 30 August 2014
Dear D_Priz,

Thank you for taking time to share insights and comments from your recent stay at the Hilton Richmond Hotel & Spa. We feel honored to receive compliments from discerning travelers such as you. To say "We are the BEST in RIchmond!" is very much appreciated. Our goal has and always will be to provide our guests with a relaxing and memorable stay. Thank you again and come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 August 2014 via mobile

The cleanliness of the hotel was impeccable. This is the only hotel I'll stay in when I visit Richmond for work. It's walking distance from the Short Pump mall and provides a shuttle service that starts at 7:00AM. Can't beat it.

Stayed August 2014, travelled on business
Helpful?
2 Thank Try M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review, 23 August 2014
Dear Try M,

Thank you for taking the time out to write such a kind review. It's fantastic we could help you feel so comfortable while you were away from home! So thank you so much for letting us know how much you enjoyed your experience and that we are your #1 choice. All of those friendly faces will be smiling when you return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Property: Hilton Richmond Hotel & Spa / Short Pump
Address: 12042 W Broad St, Richmond, VA 23233-7689
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Green Hotel in Richmond
#2 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 
Reservation Options:
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Also Known As:
Hilton Richmond Hotel And Spa / Short Pump

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