I am sure some other reviewers are going to be more harsh about their experiences over Valentine's weekend at this hotel.
The good: The hotel is beautiful. The people are friendly. Check-in was very smooth. The room was great-we had a regular king room. In comparison to the brand new Hampton Inn we stayed in a few weeks earlier there was nothing spectacular about the room...both rooms were really comparable. Comfortable, clean and elegant. The pool and jacuzzi are also very nice. The FOOD at Shula's restaurant was great...we had breakfast both days and sandwiches from room service one evening-great burger and french dip sandwiches.
The not so good: We booked a couples massage at the spa which is also brand new. The treatment room and the technicians were wonderful. The "not so good" part is the "changing room" it's a bathroom with lockers...what in the world? Only one person can be in there at a time because it's a bathroom. There is no where to sit except on the toilet and it's just tacky in my opinion. Another "not-so-good" the hotel is brand new so they have yet to book "welcome" books in the rooms that have the room service menu or anything else about the area...we called downstairs and they were happy to get one the in-room dining menu but it would have been nice to have a little more information in the room and to know what other treatments were offered in the spa.
The bad: Saturday morning's breakfast...disaster! The restaurant was woefully understaffed for the crowd. I don't blame the staff at all- they were all working as fast as they could and being kind but they had ONE waitress for the entire restaurant..CRAZY...there was no way she could keep up with all of the people even if it was a buffet...we also found out that they only had one cook in the back-he couldn't keep the buffet restocked either-on Sunday it was much better because they had three waitresses and a few other people to help out.
All in all I really hope they are able to work out the "kinks" as another reviewer put it and become a dynamite property. They have the pieces but they need better management and perhaps more staffing to accommodate their guests. I would stay here again and I enjoyed my stay but it could have been better in a few minor aspects!
- Official Description (provided by the hotel):
- The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Richmond Hotel And Spa / Short Pump