I debated whether to rate this average or poor, but given that I generally like Hilton, I decided to be more generous despite the fact that this hotel generally left me annoyed for the 2 days we stayed there.
In fact just thinking about this is irritating all over again; here's why:
The lobby decor is not terribly attractive and the chairs at where the Internet computers are located are ridiculous -- so low that trying to use the computers is an ergonomic disaster.
The floor coverings in the room had a sticky rubbery surface that was most unpleasant (ie. creepy) against bare feet. Since the hotel didn't provide slippers -- very odd for a spa hotel -- I kept shoes or socks on the whole time.
The windows don't open, not even an inch. Forget about getting anything but stale recycled hotel air. Why in God's name any hotel would cement the windows shut I have no idea, but this virtually assures that I will never stay here again.
Took forever for someone to answer the front desk phone.
No shuttle to the airport? Seriously?
Tried to get a cup of coffee in the morning and -- since there are no coffee makers in the room -- went downstairs to the coffee bar. But it was shuttered (on a Friday morning!) because whoever was supposed to staff it just didn't bother to show up and apparently Hilton only knew one person who was qualfied to make coffee and change. In-freaking-credible. So, unless I wanted to get into my car and drive to get a bloody coffee, my only choice was to go into the restaurant where they charged me like $5 for a cup I could have gotten for $1.50 at any Starbucks.
Trying to find something nice to say: the beds are good and the bathrooms are nice.
Yeah, I'm still annoyed.
- Official Description (provided by the hotel):
- The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Richmond Hotel And Spa / Short Pump