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“Reliable HIE Hotel”

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Holiday Inn Express Richmond I-64 Short Pump Area
Ranked #35 of 81 Hotels in Richmond
scottsdale
Level Contributor
113 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Reliable HIE Hotel”
5 of 5 bubbles Reviewed 2 June 2013

I guess I lucked out. There were no problems. Excellent location. Room service was very good. There was one roach in the bathroom. It was very cooperative. It didn't move while I stomped down on it. There were no other incidents. I suggest O'Charlies right next door. While I was there they had a $9.99 menu which was a terrific value and well prepared. The star of the facility was Lauree taking care of the breakfast area. She is not only super friendly but very efficient. She made the start of the day wonderful. Helped me forget about the heat and humidity I would soon experience. The workout room was in the hotel next door but worth the short walk.
I stay in many HIE's and i will continue to do so. They are very reliable.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dontcallmeillcallyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review, 4 June 2013
Dear dontcallmeillcallyou,

We appreciate you reviewing our hotel and sharing feedback regarding your stay. I'm glad to read that you had a great stay overall and found our service efficient, as well as that you could take advantage of the complimentary access to the fitness center next door. I do apologize for the roach, cleanliness is one of our biggest priorities and I will pass your review on for discussion to maintain the cleanest environment we can. Again, thank you for the review and we hope to see you again on your next trip to Richmond.

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

154 reviews from our community

Traveller rating
    56
    61
    17
    10
    10
See reviews for
60
31
11
25
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Edisto Island, South Carolina
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 1 June 2013 via mobile

My husband and I stayed at this hotel one night over the Memorial Day weekend. We were attending a party for a friend and needed a convenient place to stay near Shortpump. Check in was great very friendly front desk personnel. The hotel was quiet, clean with the exception of a long hair left under the soap in the tub.. But I am not one to hold that one slip up against a place. .. Beware the safety coating on the tub will nearly scrape the skin off your bum! ... The room was spacious, the ac worked well and there was the convenience also of the micro fridge. My one disparaging remark is one I consider a biggie... The pillows need replacing badly ! What we had were four pillows w hundreds of small lumps !!!!! Impossible for management to miss if really on top of things.. We didn't partake in the free breakfast so can't comment on that.. Web preferred the Starbucks right across the parking lot! There is also an OCharlies restaurant across the parking lot as well .. Location to interstate was great! All in all this is an average to slightly above average HIE. I would stay again given the convenience of the location but I would def bring my own pillow !!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patty w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review, 4 June 2013
Dear vagabondCvilleva,

Thank you for reviewing our Holiday Inn Express. I'm glad to hear that you enjoyed your stay overall and found our location to be very convenient for your needs. We do appreciate your feedback as well and I will pass your comments on to our General Manager for discussion - if you'd like to discuss any of it further, please get in touch with me at the number below. Otherwise, I hope that next time you'll be able to take advantage of our complimentary breakfast and we hope to see you again soon!

David Amick
eCommerce Manager
Daly Seven, Inc
(434) 822-2161
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Centreville, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 May 2013 via mobile

microwaves and fridges in the rooms plus complimentary breakfast is a plus, very friendly staff, clean rooms and right off the highway. I recommend this hotel, if you are in Richmond West. Rates are also accessible. Well maintained.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JustLes27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review, 3 May 2013
Dear JustLes27,

Thanks for reviewing your recent stay with us. I'm delighted to hear that you enjoyed many of our amenities & complimentary breakfast and that you found our location so convenient. We look forward to seeing you again in the future!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 14 March 2013

While our stay in the final room was ended up in was clean and comfortable, the others before it seemed to require minor repairs. We had to change rooms 2 times upon check-in as the first room the water regulation in the bathroom faucet sink was stuck on hot only and the second room the light switch would not turn on. These were not major things, but a little attention to the detail on the behalf of the staff would have benefited the stay. The third room did have an issue with the light by the bed that the PM staff did not understand, but the AM maintenance man repaired it quickly on request while we were out. The breakfast and amenities were good and up to the Holiday Inn express standard. If you decide to stay here I would only suggest that you check over the water and light switches before you settle in.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lizzy2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review, 18 March 2013
Dear lizzy2005,

We appreciate you taking the time to leave a review of your stay and I'd like to apologize for the issues you encountered with our guest rooms. However, I am happy to see that you ended up in a room that met your expectations and the light issues were quickly fixed - we do welcome your feedback and will discuss it so we can try to avoid similar issues for our future guests. If you'd like to discuss your experience further, please get in touch with me at the number below. Thanks again for your review and we do hope you'll choose us again the next time you visit Richmond.

David Amick
eCommerce Manager
Daly Seven, Inc
(434) 822-2161
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
161 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 14 March 2013

I was here with my teenaged son and his soccer team for a recent weekend. This hotel was exceptionally clean, the bed was comfortable and the room layout very convenient (nice desk, new tv, microwave, fridge). There is no fitness center on the premises but guests can use the fitness center at one of the adjoining hotels(for free) or drive to the "Y" a few miles away. There is a Starbucks across the street and many good restaurants in the area. My son liked the free breakfast!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dysphorichousewife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review, 18 March 2013
Dear dysphorichousewife,

Thank you for reviewing our Holiday Inn Express and I hope your son's team did well while you were here! We are indeed right by Starbucks and many other restaurants so I'm happy to hear you could take advantage of our location and that you enjoyed our amenities and complimentary breakfast so much. Thanks again & we hope to see you the next time you're in Richmond!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hampton Roads
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 18 January 2013

I have stayed here multiple times for business. Most recent was this week.

Evening desk staff was very polite and helpful.

Consistent location . Clean and convenient to Innsbrook and Short Pump.

Couple of restaurant choices near by.

Room Tip: I prefer a room on the back side away from gaskins road
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank w8n4simplertimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review, 21 January 2013
Dear w8n4simplertimes,

It's always great to hear from our repeat guests. I'm glad to hear that you find our staff helpful and the location great. We are indeed near many restaurants and shopping locations so there is always plenty to do. Thanks for taking the time to leave a review and we'll see you on your next visit!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 December 2012

My family recently stayed at this property when visiting the Richmond area. Our experience with this hotel was wonderful. The property was well maintained and very clean. The staff was friendly and helpful. The breakfast was one of the best we've had at a hotel. The value was great. We will defiantly use and recommend this property to others!

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michele A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review, 7 January 2013
Dear Michele A,

I appreciate you taking the time to write a review of our property and am glad to hear that you had a great experience. We take pride in the service of our staff and appreciate recognition for their work. We look forward to your next stay at our hotel!


David Amick
eCommerce Manager
Daly Seven, Inc
www.dalyseven.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Richmond I-64 Short Pump Area

Property: Holiday Inn Express Richmond I-64 Short Pump Area
Address: 9933 Mayland Dr, Richmond, VA 23233-1462
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Richmond I-64 Short Pump Area 2.5*
Number of rooms: 113
Official Description (provided by the hotel):
Whether you travel for business or pleasure, the Holiday Inn Express Richmond I-64 Short Pump Area hotel near Innsbrook is here to provide you with the quality, comfort and security that you need. Conveniently located off of I-64 in Richmond's West End, we are near fine restaurants, malls and leisure attractions. You'll have room to work, relax, and make the most of your stay. Amenities, such as wireless high-speed Internet, a fitness center, plush towels, and luxurious bedding mean every night is a great night. Every day starts right with our hot delicious Express Start breakfast. ... more   less 
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Also Known As:
Holiday Inn Express Richmond - i64 At Innsbrook Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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