I booked and pre paid for 2 nights. My husband and I stayed the first night, and decided we would not be staying the 2nd night. We checked out early (by 9am) the next morning. I informed the desk clerk we weren't staying the 2nd night and that I was checking out and would like a recipt and a refund to my credit card for the 2nd night. she told me they couldn't give me a receipt (?) and they would not refund me for 2nd night cancellation. The manager told me i'd have to get a refund from the on line booking agent "travelnow" whom i had pre-booked & paid. I called travelnow while standing at the front desk and they said they would happiily refund me, all they had to do is call the hotel manger and get his approval. As I stood near the hotel desk on my cell phone witnessing the back and forth between the agent and the hotel pointing the responsibility to each other as to why i couldn't get a refund. In fact - the manager lied - he could have authorized the refund he just didn't want to. I just wanted a logical explanation for his reason to not refund us for a service we did not use. After all, I already patronized his hotel for one night. The manager didn't want to talk to me or my husband anymore, so he simply walked out of the lobby door, got in is car, and drove off!!! What a coward. After further investigation, the Travelnow site states in big bold wording "NO CHARGE OR CANCELLATION FEE" but as i continued reading within the NO cancellation fee statement it says "this hotel can refuse cancellation refunds". that's a big contradition and very misleading statement. travelnow is very misleading and so is this hotel. they are both ripping off consumers with no recourse. i'm disputing this charge with my credit card. i am contacting carlson headquarters - this hotel should be banished from using the carlson name.
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- Also Known As:
- Country Inn & Suites Richmond/i-95 s Hotel Richmond
- Country Inn And Suites Richmond/i-95 s
- Country Inn Richmond
- Richmond Country Inn