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“Old and run down”

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Holiday Inn Express Downtown Richmond
Ranked #37 of 82 Hotels in Richmond
Coral Springs, Florida
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Old and run down”
Reviewed 13 September 2013

Parking under the building was small. Had to remind from desk of our package deal, and priority club membership! Room was old and musty, air conditioner was loud and annoying--breakfast was spare and not very good - not a great neighborhood-- would not go back.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stacycaryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review, 28 September 2013
Dear Stacycaryn,

Thank you for being an IHG Club Rewards member and for writing us a review. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that the issues you have raised about the room conditions has been documented and will be forwarded to the appropriate departments for necessary actions.

Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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245 reviews from our community

Traveller rating
    57
    97
    58
    19
    14
See reviews for
62
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Baltimore
Level 4 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 August 2013

I went to Richmond for a fulltime program at the Richmond Ballet. The sponsor obtained a discounted rate at the Holiday Inn Express. The facility was a walk of a few blocks from the hotel.

The staff were friendly and helpful. The room looked north; it was quiet. Shampoo, conditioner, lotion, and handsoap were provided daily. A full breakfast including an egg dish, sausages or bacon, muffins, and gravy were served from 6:30 to 9:30 am daily. WiFi was free throughout the facility. A business center and a health facility were available for 24 hours daily. Parking in the underground garage costs $10 daily.

This is the second year when I have returned to this hotel for my weeklong program at the nearby Richmond Ballet. I plan to return next year.

Room Tip: Rooms 18 and 19 face north away from the street. They are quiet.
See more room tips
  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColasBaltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilot Mountain
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 August 2013

We stayed at this hotel from 8/16/13 - 8/18/13, the front desk people were helpful and friendly, the free breakfast was a good start to your day and the housekeeping staff did a great job.
This was our first visit to Richmond and the location of the hotel seemed to be in a business area so while there were plenty restaurants close by we did not find any shops in walking distance.
We enjoyed walking by the Canal Walk.
Good value for money.

Room Tip: All the rooms seem to be quiet and clean.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fochse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, Virginia
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 August 2013

This Holiday Inn is very clean, neat, centrally located, & more reasonably priced than others nearby. The staff was excellent & very helpful. The continental breakfast is decent, there is a very nice outside plaza to sit on while eating.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovelylisa10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Castle, Delaware
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 August 2013

This hotel was great location for my meetings in Richmond. The staff in the morning were friendly and helpful. The room was clean and the bed was great. I would recommend the hotel. The only issue I had was checking in. the young lady was spending more time talking on her personal cell phone then taking care of customers. I feel check in would have been faster.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waynesboro, VA
Level 6 Contributor
129 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 10 August 2013

We came to stay at this hotel for a girls trip away. It was the PERFECT choice. We used the B2B bus and this place was right on their route. The room was perfect and clean and I left my phone in our rides car and the front desk lady wouldn't let him come to our room to return it. I would like to say a special THANK YOU to her. It was very late at night and she didn't think it was a good idea. I am not sure of her name but she worked the graveyard shift 8/3/13!! She sealed the deal for us to return again; we felt so safe at this hotel.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Motadean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deer Park, Texas
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2013

This is a moderate hotel in a great location. The rooms are nice sized and clean. However, it's the service and friendliness off the staff that makes the stay top-notch. We experienced and observed a few glitches, but Mary and her staff handled things very promptly and professionally. We really appreciated the shuttle taking us to restaurants and museums that were a little too far to walk. I won't hesitate to recommend this property to anyone.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Downtown Richmond

Property: Holiday Inn Express Downtown Richmond
Address: 201 E Cary St, Richmond, VA 23219-3736
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 82 Hotels in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Downtown Richmond 3*
Number of rooms: 100
Official Description (provided by the hotel):
New hotel in downtown Richmond offers quality and convenience. Welcome to the Holiday Inn Express in downtown Richmond, VA. Located in the heart of historic Richmond's River District, we offer corporate and leisure guests the best of the past and the future. Business travelers can appreciate our convenient Richmond, VA accommodations. Our hotel, situated in the heart of downtown Richmond, is close to businesses such as Wachovia Securities, the Virginia Biotechnology Research Park, Altria, Philip Morris, SunTrust Bank and Mead Westvaco, as well as other Fortune 500 companies. Virginia Commonwealth University is six blocks away. The Greater Richmond Convention Center is .4 miles. Your family will love staying at our hotel in Richmond, VA, located on Cary Street, because we are close to the Virginia Capitol Building, the Children's Museum and the Museum & White House of the Confederacy. Other nearby sights include the Virginia Holocaust Museum, the Landmark Theatre and VCU's Siegel Center. The Lewis Ginter Botanical Gardens offers visitors natural Virginia beauty at its finest. When you stay with us, you'll enjoy deluxe amenities including a 24-hour fitness center and a free Express Start breakfast. The free high-speed, wireless Internet access will keep you connected. The 24-hour business center has print, copy and fax services. Stay Smart in the heart of Richmond and check out our great Richmond hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Downtown Richmond Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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