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“Location ++ & Great Bang for the Buck” 5 of 5 bubbles
Review of Holiday Inn Express Downtown Richmond

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Holiday Inn Express Downtown Richmond
Ranked #36 of 81 Hotels in Richmond
Raleigh, North Carolina
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Location ++ & Great Bang for the Buck”
5 of 5 bubbles Reviewed 29 May 2014

We checked in early, they found us a room. Room was spacious, simple decor and furnishing but nothing to complain about. Breakfast was very good and the Manager goes around checking if you are satisfied. Located close to the business district and the Capitol. Some really GREAT restaurants nearby in walking distance. We were on a business trip and needed several print offs and the lobby computer station and printer with wi-fi came in very handy. Net Net very good value for the price paid.

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Avi_GlobeTrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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227 reviews from our community

Traveller rating
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    51
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    14
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Korean first
  • Portuguese first
  • Any
English first
Lexington, Kentucky
Level Contributor
229 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 20 May 2014

Most of the previous reviews for this property are spot on. This is an older Holiday Inn property located in downtown Richmond. What struck me here was that the entire property simply feels tired. Paint is chipping and peeling in numerous places, carpets and floors have multile stains, room was not spotlessly clean but good enough.
This place simply is what it is....

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Wildcat1897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Downtown Richmond, responded to this review, 5 June 2014
Dear Wildcat1897,

Thank you for taking the time to communicate your concerns. We apologize for any inconvenience you have experienced.

Though we would prefer you had a better experience at the hotel, we would like to thank you for providing your feedback. We have taken note and wish to thank you for all your comments.

These are of great importance to us and allow us to monitor and improve our service continually. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Brenda J.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Idaho Falls, Idaho
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 18 May 2014

We were I town for a recent conference at the convention center. I had reserved a suite months in advance. When we arrived, our suite had been given away. The first night we had to stay in a regular size room with four adults. The staff was very apologetic and provided us with the extra comforts we needed for the first night. We were moved to the suite the following day and were treated very well. The property was very clean and comfortable. I just wanted to commend the staff in making a potentially bad situation turn into a great stay!

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
108 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 13 April 2014

This is a decent hotel; it's about 10 minute walk from VCU campus. The lobby area is nice, and the rooms are fairly spacious and clean. I liked how they had bed, bath, and beyond products for their toiletries. The staff was pretty nice. My only complaints are that they had the most uncomfortable pillows, and breakfast was mediocre (but free is always nice).

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sam44586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Dartmouth, Massachusetts
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 10 April 2014

Went to Richmond for a seminar at the Convention Center. This room was just what I needed...cheap, clean, included breakfast. Room was clean. Bathroom modern and clean. Breakfast was good not great. Very helpful staff at front desk. PLEASE NOTE: This hotel is not close to the convention center, it is a 10 minute walk. I knew this ahead of time and like the walk to invigorate me before an 8 hour conference. There is a shuttle to convention center if you do not want to walk.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank looking2snorkel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 8 March 2014

I didn't booked and I went there at night like 9pm but front stuffs are so nice. I enjoyed talking with them, they explained me about their hotels clearly since they got to know I'm from japan and traveling alone. I was so relaxed. Also, their rooms are good too.

  • Stayed October 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mimimasami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martinsburg, West Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 6 March 2014

Not that I usually rent a movie while on the road, but, stuck in Richmond because of weather. The town shut down, even the mall was closed. So, brought food back to room with the girls, assumed we could at least rent a movie!!! But, no!!!! Also I must say the staff on duty that evening when we booked were rude. Again, I am not one who usually complains!!! The room and the hotel cleaning staff was great!!!

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank peggy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dvaden1984, Front Office Manager at Holiday Inn Express Downtown Richmond, responded to this review, 8 March 2014
Dear Peggy, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness, staff and food selection.

However, We’re sorry about the in room selection of Movies and how the staff acted. We will look into this concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Downtown Richmond

Property: Holiday Inn Express Downtown Richmond
Address: 201 East Cary Street, Richmond, VA 23219
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 81 Hotels in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Downtown Richmond 3*
Number of rooms: 100
Official Description (provided by the hotel):
New hotel in downtown Richmond offers quality and convenience. Welcome to the Holiday Inn Express in downtown Richmond, VA. Located in the heart of historic Richmond's River District, we offer corporate and leisure guests the best of the past and the future. Business travelers can appreciate our convenient Richmond, VA accommodations. Our hotel, situated in the heart of downtown Richmond, is close to businesses such as Wachovia Securities, the Virginia Biotechnology Research Park, Altria, Philip Morris, SunTrust Bank and Mead Westvaco, as well as other Fortune 500 companies. Virginia Commonwealth University is six blocks away. The Greater Richmond Convention Center is .4 miles. Your family will love staying at our hotel in Richmond, VA, located on Cary Street, because we are close to the Virginia Capitol Building, the Children's Museum and the Museum & White House of the Confederacy. Other nearby sights include the Virginia Holocaust Museum, the Landmark Theatre and VCU's Siegel Center. The Lewis Ginter Botanical Gardens offers visitors natural Virginia beauty at its finest. When you stay with us, you'll enjoy deluxe amenities including a 24-hour fitness center and a free Express Start breakfast. The free high-speed, wireless Internet access will keep you connected. The 24-hour business center has print, copy and fax services. Stay Smart in the heart of Richmond and check out our great Richmond hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Downtown Richmond Hotel Richmond
Holiday Inn Express Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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