We usually stay at a Marriott product (ie: Fairfield or Residence Inn) on our way South, but chose LQ this time because of their pet friendly policy. Location was excellent, as it was right off the highway, and it was indeed pet friendly. However, people friendly was a whole other story! We arrived at 5:30 in the afternoon after a grueling 9 hours of traffic on I95. There was one man at the desk and very few cars in the lot. (The same man was there when we returned from dinner at 9:00, and again the next morning at checkout), He was not very friendly, did not seem to know how to smile, and curtly informed us that we could not have a ground floor room as we requested for our 5 month old puppy's need to get outdoors quickly. When we got to our 3rd floor room, we were greeted by an overpowering smell of disinfectant and a blast of frigid air from the antiquated A/C unit. The king-sized bed was comfortable and clean, but everything else was very shabby and badly in need of updating. The bathroom toilet seat was broken and sliding around, the shower head was cracked and the sink was stained and crazed. All the carpets were worn.
Breakfast was only adequate, but the server there was a large, sloppy looking man, using a dirty rag to wipe down counters occasionally. The chambermaid had 2 children following her around.
All in all, we were not happy and will not return. Hopefully by our next trip, Marriott will have reevaluated their pet policies!
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- Also Known As:
- La Quinta Inn Richmond South Hotel Richmond
- La Quinta Richmond
- Richmond La Quinta