Under New Management? Great right? The Former Crowne Plaza West has changed guards.SO, reNEWal means new start, right? Out with the old and rebirth of fresh new better service and value is the immediate expectation, right? But No. New Management at Magnuson Grand got this thing wrong - VERY wrong. Prior to even arriving in town,I phoned on 2 seperate occasions (twice) to reconfirm. Once, the the phone rang out indefinitely with no answer at all. The 2nd call (2 days later) rang out almost as long before an exapserated voice finally answered and assisted. On arrival, more of the same awful customer service persisted as only ONE guest receptionist was on hand to check in ENTIRE Busloads of arriving guests.Where's that Mgr.you ask? Not only was he not available, He was not even in the Building at all!! These dates were fully booked several months prior!. Also unsuccessful to connect to internet in the biz center. I thought to ask front desk reception to assist but afraid she was still busy checking in 200 remaining guests all by herself! One rear elevator was broken the entire weekend. The experience was unforgettable, And this was NOT a good thing! Horrible torturous experience.
- Official Description (provided by the hotel):
- The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Richmond
- Richmond Crowne Plaza