This hotel was so close to the office complex I was visiting, that I could pass it up. Scheduled a two night stay and had to leave after the first night. Arrived at 6:30 and check went quickly, but there were no other guests around and only about three other cars in the lot. At check in they made me sign a blank reservation acknowledgement, did not review my rates with me and gave absolutely no instructions about the hotel or its supposed amenities. Part of the reason I reserved this hotel was because it had a restaurant in it, only to eventually find out it was only open on the weekend. Given the shoddy check in, I should have run at that point, but I was tired from working all day, had a colleague with me and just wanted to go get some dinner. Then I walked down the hallway. I was hot and the stench was breathtaking. I really just wanted a place to sleep, so I checked the room. The AC was cranked in there, so I guess I thought I could handle it because it was phenomenal compared to the hallway. I'm grew up in area where you stayed in motels or am generally not picky when it comes to hotels. It's just a place to sleep, right?! I promptly went back out of the hotel because I was starving (remember, I couldn't eat there) and got back around 9:30. The hallway was worse than before. I was exhausted and soon ready to crash out of exhaustion. Musty smell was building in the room, but didn't have personal contact information for my colleague so couldn't really abandon. Wireless worked so I could get some work done (the ONLY plus of this place). Crashed around 11, eyes already watering from whatever was spewing out of the AC unit. Well, then I woke up very abruptly at 4:30AM when I rolled over and face planted into a pillow that reeked of puke! Couldn't go back to sleep. On top of that, my eyes were burning and swelled. Clearly mold was coming out of the AC unit since everything was pointing to mold allergy attack. Took an allergy pill and tried to maneuver through the morning to get ready for work. Shower freaked me out and didn't even want to bathe. Coffee maker looked like it would give me something, so skipped that. Slipped a note under my colleagues door that I had some bad experiences and wanted to change hotels, begging him to bring everything with him when he came to work. I left for work by 6 even though I didn't need to be there until 9. When my colleague rolled into work I could tell he was not happy and rested either. He reported general dissatisfaction and soiled linens in his room. I then went back to the hotel at 10AM to talk to the manager. Desk manager was very, very nice at first. She seemed genuinely concerned about what I relaying. I was then told my rate, which I remembered being less, but remember they didn't fill that in on my check in sheet. I asked to speak to the manager. Next thing I know, the person who was there the night before comes out. She apparently wasn't the manager. I actually don't know who the manager was. It could have been the man who bee-lined away form the desk when I started to say upon arrival that I wanted to speak to someone about problems with my rooms. Well, I then was told that I would need to pay and fight about it later. I had booked through Kayak but was paying them directly. They stated there was nothing that could be done or any discount offered. The owner apparently was the only person who could authorize such a thing, he was not there and she refused to call him... and it was apparently not really an option because I had booked through and agent. Exhausted and now even more disgusted I just paid way too much for a horrible room. This hotel certainly does not deserve 3 stars. 2 on a good day, and it was not a good day. Well, I am now picky about hotels.
- Official Description (provided by the hotel):
- The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Richmond
- Richmond Crowne Plaza