Upon arrival hotel said they were going to charge more than was set on the written confirmation the hotel sent to me. They denied they were obligated to honor that rate. They said a different rate was in the contract with the "event" I was attending. The "event" did not make each individual's reservations, each individual staying at the hotel made and confirmed their own reservations. Talk about fraud! The management was nasty, curt, and made no attempt to make any kind of adjustment. At check out I wrote note on my receipt amending the rate, signed it, and asked for a copy. The front desk manager told me I couldn't have a signed copy because "it is illegal to do that."
During our stay two of the five elevators did not work. None of the elevators had operating certificates posted. When that was questioned the management said they were on file in the office. There was no such notice about such a filing in any elevator. Many many of the ice machines did not work, many floors without any working machines. The ceiling in the hall on the 7th floor was falling down. Cockroaches were found crawling around in the ballrooms.
Back door near main elevators is marked "use room key to open after dark," it was never unlocked during the day.
Room service left rooms incomplete not providing clean glasses, changing linens. Maintenance staff left a friends room propped open and occupant suffered a theft.
Definitely, never never never stay here!
- Official Description (provided by the hotel):
- The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more less
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- Also Known As:
- Crowne Plaza Richmond
- Richmond Crowne Plaza