My family and I spent 2 nights here in 4 different rooms. There was a lot of confusion with the same last name, staggered arrivals, and new staff training at the hotel. But at checkout, the hotel insisted we had stayed in 5 rooms. After a lengthy discussion, they agreed it was only 4 and refunded the overpayment. But then after we were gone, they reapplied the overcharge!
We have contacted the hotel multiple times to resolve the issue, they are not interested in making it right. Avoid this hotel!
- Official Description (provided by the hotel):
- The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more less
- Also Known As:
- Crowne Plaza Richmond
- Richmond Crowne Plaza