So my daughter turned 5, and she wanted to have a vacation weekend at a hotel with an indoor pool. I went online and found this hotel and on the website it stated that there was an indoor pool. So the reservation was made and we headed up to Richmond for what should have been a great weekend. I was very displeased when I entered the lobby to check in to hear that the pool was under renovations. A little bit of info that would have been nice to know BEFORE I made the reservations. Now the hotel will not reimburse me because I didn't spend the night there and I should have cancelled 24 hours prior. I was quite surprised that they epected me to stay when it was their false advertisement (or lack of advertisement of the renovations) that made me not stay there. It had been a nightmare to get a simple $80 dollars returned. Well, this has left a bad taste in my mouth and will never even consider this hotel, or the use of hotels.com again. Hope this helps.
- Official Description (provided by the hotel):
- The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Richmond
- Richmond Crowne Plaza