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“Nice front desk and room, shame about the rest”

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Richmond Magnuson Grand Hotel
Ranked #75 of 82 Hotels in Richmond
Reviewed 9 August 2014

Stayed here 1 night only, could not put up with 3rd floor and long walk to the icemaker (1 for hotel on 3rd floor), microwave (1 for hotel on ground floor) and 1 working elevator which was over 200 feet from our room. The guy on front desk asked "what do you expect from a hotel built in the 60's" I replied that for over 200 rooms I would expect the other 3 elevators to work properly, and the 2 vending machines and 1 ice machines on our fllor that were unplugged/in need of service, to be maintained. After this he checked in a couple and gave them magnetic key to room beside ours already occupied by a sleeping family, I don't know who was more surprised, the new guest or the sleeping children who woke to their mothers scream when someone entered their room at 9.30pm.

There is an indoor pool, the water was rather cold, the spa was like a swamp, cold, green and the smell was awful, would stay away from the spa.

Breakfast was hot water, tea bags, an EMPTY coffee jug (no one around to refill), bread, muffins, a toaster, grape jelly and cheese spread, NO BUTTER, forget breakfast, it is not worth the trek if you are over the convention centre part of the hotel.

If you just need to crash in a comfortable bed, this is a good hotel easy accessable from the freeway and not far from downtown, if you plan to come and go, have breakfast or go for a swim FORGET IT

Room Tip: near a working elevator and ice machine as there are no refrigerators in rooms
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank karingal72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 - 29 of 240 reviews

Reviewed 9 August 2014 via mobile

Loved this hotel! The price was really worth! Everything clean, the bathroom is spacy, clean and modern. The room very comfortable and clean. There is a very good restaurant, and location is great if you are visiting the city. Many restaurants and shops nearby. I have repeated my say here, I love this hotel. Ample parking space and easy access for walking. Perfect.. Couldnt ask for more ;)

Stayed: August 2014, travelled with friends
1  Thank Divyanam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

It is a great Place. Right close to everything that you need to make your stay good. Lots of restaurants and other shopping places are really close. The hospitality is at the best at this hotel. I felt like I never left my house. The place is very clean and lots of parking space.
If you are in Richmond this place is my recommendation!!!!!

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Manish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

Great location, close to everything, and the hotel was just perfect! Service was superb, and our room was fantastic. Large, CLEAN, well appointed, just really really nice!...I would recommend it to everyone.

Room Tip: Rooms are very clean Hotel environment has got plenty of parking slots very quite
  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
4  Thank Manjunathan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

We always had very good experience at this hotel. We visited this hotel couple of times. Staff is very friendly and always willing to help. Very quite place with all the facilities. Never had problem with parking, huge parking lot. Overall great hotel for a good price!!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Deepak J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

I spent 5 nights at this hotel. I was very pleased with my room and everything worked well. I thought the lobby was lovely. Price was right. I will definitely stay at this hotel again when I am in Richmond!

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
3  Thank WorldHistoryTeacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

No words needed...EVERYTHING was perfect!!! I am definatly coming back to this heart warming hotel!! The front desk woman made my mood from exhausted of the plane trip to a cheerful person! The room had soft, fluffy, and soothing beds that made me feel like I am in heaven. From a 1-10 for the room it would definatly be a 10! When I got to the pool from the elevators (which were just beautiful!) I almost fainted at the sight of the pool!! It looked amazing and when I went in the jacuzzi I could have stayed in their for years!! Overall this has probably been the best hotel out of them all! Come here and you will love it!!

Room Tip: Every room is perfect justncome and join the fun!
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Rachel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Richmond Magnuson Grand Hotel

Address: 6531 W Broad St, Richmond, VA 23230-2013 (Formerly Crowne Plaza Hotel Richmond West)
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #75 of 82 Hotels in Richmond
Price Range: £53 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Magnuson Grand Hotel 3*
Number of rooms: 282
Official Description (provided by the hotel):
The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more   less 
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Also Known As:
Crowne Plaza Richmond
Richmond Crowne Plaza

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