We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Completely flaky” 1 of 5 bubbles
Review of River City Rafting - CLOSED

River City Rafting
New York City, New York
Level Contributor
17 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Completely flaky”
1 of 5 bubbles Reviewed 12 July 2013

I usually don't leave negative reviews of businesses, but the complete lack of professionalism shown by River City Rapids was astounding. We booked an afternoon rafting trip well in advance and the evening prior to our trip we got a call from Travis that the water level was running high so we might not be able to go. No problem--I go rafting a lot and have had that happen before. Travis then said they were going to go out on the river the next morning and then call us with a final decision--also cool; appreciated them not being too cautious. What nearly ruined the weekend was that they never called us back the next day and since we didn't want to book anything else in case rafting came through we basically were just sitting around. We must have called them a dozen times that morning and early afternoon with no answer and even drove by the office but it was very clearly closed. We went down to the James River and there were other rafting companies out, so clearly the river wasn't too high. It really seemed like they just didn't feel like taking our group rafting and didn't care enough to tell us. Avoid at all costs.

Visited June 2013
Helpful?
1 Thank Matthew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

10 reviews from our community

Visitor rating
    7
    1
    0
    0
    2
Date | Rating
  • English first
  • Any
English first
Monroe
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“James River Duckie Trip”
5 of 5 bubbles Reviewed 18 August 2012

Great company and great guides. All experienced kayakers. No kids just working summer jobs. I took my nephew with no experience and he did great. This is a very safe trip because of the experience of the guides. Can't say enough. River was challenging, maybe a little easy for experienced paddlers at least at 3.9ft. Great scenery. Great trip. Well worth the money.

Visited August 2012
Helpful?
3 Thank mweidmanrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed River City Rafting also viewed

 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing