I usually don't leave negative reviews of businesses, but the complete lack of professionalism shown by River City Rapids was astounding. We booked an afternoon rafting trip well in advance and the evening prior to our trip we got a call from Travis that the water level was running high so we might not be able to go. No problem--I go rafting a lot and have had that happen before. Travis then said they were going to go out on the river the next morning and then call us with a final decision--also cool; appreciated them not being too cautious. What nearly ruined the weekend was that they never called us back the next day and since we didn't want to book anything else in case rafting came through we basically were just sitting around. We must have called them a dozen times that morning and early afternoon with no answer and even drove by the office but it was very clearly closed. We went down to the James River and there were other rafting companies out, so clearly the river wasn't too high. It really seemed like they just didn't feel like taking our group rafting and didn't care enough to tell us. Avoid at all costs.
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