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“Frightening customer service”
Review of Pegasus Restaurant

Pegasus Restaurant
Ranked #284 of 1,612 Restaurants in Richmond
Dining options: Reservations
Restaurant details
Dining options: Reservations
Richmond, Virginia
Level 3 Contributor
21 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Frightening customer service”
Reviewed 21 May 2014

We won't be going back. Our family has been going to Pegasus since it opened. It WAS on our favorites list.
We found a very old gift certificate for $50 and thought we would use it. There was no expiration date and restaurant agreed it was authentic. We weren't too concerned about it. The waitress, who identified herself as one on the owners, went to check on it. She came back to the table twice and reluctantly agreed to honor it, so there would be no issues. She interrupted our dinner again and said it would not be honored. At this point, companion and I were VERY irritated. I said, "Stop talking about it." She went on and on.
Not only did she ruin our meal with slow service, she badgered us 3 times. The service disruption was appalling.
So the waitress ruined our meal AND Pegasus got to keep the $50 that was paid for long ago.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Allison W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 reviews from our community

Visitor rating
    15
    7
    0
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Powhatan, Virginia
Level 1 Contributor
4 reviews
3 restaurant reviews
“Excellent Greek Italian food”
Reviewed 14 February 2014 via mobile

Second visit was excellent. The place has an obvious following and for good reason. Good food and great service in a very comfortable environment.
Will not disappoint you. I also could be a regular!!!!

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lawrence N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Va
Level 5 Contributor
63 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Best underrated restaurant in Richmond”
Reviewed 25 January 2014

We go to Pegasus every month and it never has it let us down. The service and the quality of food is excellent.. Need a reservations on the weekends. Friday nights it is packed with local friends. We had a table for six and everyone had a different meal. The Lamp shanks and Lamb ribs were the best. Chicken or Veal with artichokes and Quail were a big ht. Of course the wine list was perfect with the meals. They always have Greek specials. The tables are close together and sometimes it is noisy but never a problem to enjoy this local spot.
They never seem to be on a list of the favorite restaurants in Richmond which is good because it makes for a more sociable ,excellent place to go.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ray R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richmond, virginia
Level 4 Contributor
31 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Consistently Excellent!”
Reviewed 21 January 2014

My husband and I have been patrons of Pegasus's Restaurant for over 20 years. The restaurant is small and reservations are a must on weekends. Food is consistently excellent. Our favorites dishes are Veal Marsale and Lemon Veal with Artichokes. The chef is the owner so you will rarely see him but the meals coming out of the kitchen are fabulous. Their specials are excellent which usually include fish, crab cakes and beef. Their customers are "regulars" and it is not uncommon to see the same customers sitting in their regular spots. They tend to have an older crowd but you will see every age group. It is one of the very best restaurants in Richmond. You will not be disappointed.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank lizRichmond_Virginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen Allen, Virginia
Level 6 Contributor
155 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Neighborhood Gem with Class”
Reviewed 9 January 2014

Our group of eight go here for various occasions, such as New Year's Eve, Valentines Day, etc. and it consistently offers good food at respectable prices. The restaurant caters to a lot of "regulars" of what I will refer to as "mature" versus senior clientele. We tend to be a little picky at times, so I will state that on this particulat visit my veal was a little tougher than I would normally prefer. However, overall the food was tasty and most of our group's dishes were well prepared. Since it was New Years Eve, we anticipated that the service could be a little slower than normal, but overall it wasn't too bad.
On most previous occasions we had no issues to speak of, and that's why we tend to go back.
One of us ordered a bloody mary which could have been better in flavor, but that's not the primary reason why we go here.
I would suggest that this restaurant remains consistently on the better than average list and we'll go back.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MusicMan42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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