After last night's dining experience, no one in our party of 7 will EVER darken the door of Acacia again. Out to celebrate my mother's birthday, our party consisted of 5 people in our fifties, the 86-year old birthday honoree, and my 90 year old father.
Seeing that her "seared tuna" was too raw for her liking, my sister politely asked a waitress if the tuna could be cooked more. The waitress (who we later discovered is the owner!) bluntly refused, saying the dish was prepared perfectly and could not be changed. The owner offered no apology and no remedy, such as the chance for my sister to make a different selection. Later, we politely asked a different waitress to have the tuna cooked more and got the same response, even worded the same way. When it came time for the bill, we politely asked that they take off the charge for the untouched tuna dish. They refused to take off the charge, even when we asked again. No one EVER apologized, not even to say they were sorry the tuna dish was not what she had expected. The charge for the tuna was $10 on a total bill of close to $400! For the first time in any of our lives, we left $0 tip.
I see that another reviewer calls the servers "not accommodating". Grant's "Olive Oil Incident" leads me to believe this is an unfortunate trend with Acacia. What a shame....The food is pretty good, but we will NOT return and will discourage others from patronizing such a non-customer oriented place.
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