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“Service was abysmal”

Aunt Sarah's Pancake House
Ranked #585 of 1,608 Restaurants in Richmond
Dining options: Breakfast
Restaurant details
Dining options: Breakfast
Alexandria, Virginia
Level 4 Contributor
41 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“Service was abysmal”
Reviewed 29 March 2014

Maître d was friendly; probably manager or owner. From there, the experience went downhill fast. I had to ask three times for silverware and then only one set came! Had to ask again for the second set. Asked for sausage; got bacon. Got two coffees because the waitresses couldn't decide who had my table. Had pancakes, which were fine, but nothing special. Home fries were bland (like McDonalds french fries). Waitress disappeared without saying anything; a new waitress came on, but she didn't seem to think she had my table. For the first time in maybe 10 years, I left no tip. Really, really bad.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ArlingtonDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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56 reviews from our community

Visitor rating
    22
    9
    12
    9
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Mechanicsville
Level 6 Contributor
244 reviews
183 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“Trying to Make a Comeback”
Reviewed 17 March 2014

My sister and I were in the area so we stopped in for lunch. The atmosphere is family-friendly with a Retro look of the 60s and 70s. This restaurant has a broad ‘all American’ menu for breakfast, lunch and dinner. We dined on an omelet (done to perfection), with a side of potato slices (yummy), lunch combo (tasty) and coffee. The wait staff was friendly – good value for the money – and service good. This restaurant has been around for a lot of years and has had its ‘ups and downs’ but is trying to make a come back.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Cuz39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dumfries, Virginia
Level 4 Contributor
36 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Decent service, poor food”
Reviewed 19 January 2014

The servers were attentive, although they seemed to be rushing around even though the place was at less than half capacity. They were polite and ready to refill your coffee and water. The food however left much to be desired. They lacked any type of flavor, and was also cold. The grits were very grainy, the waffles sloppily thrown together, and the eggs lacked substance. The syrup was watery and not very good although they did offer it for sale at check out. Coffee was decent and so was the hot chocolate.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Will L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level 4 Contributor
39 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“That 70's place”
Reviewed 12 January 2014 via mobile

The food, decor, prices and service are like decades ago. Awesome good comfort food, good old fashioned friendly service, and unbelievable cheap prices. We eat here whenever we want to go back to the good old days in the 1970's.

Visited January 2014
Helpful?
Thank prountrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk, Virginia, United States
1 review
“pleasant stop on the way to the mts of Va”
Reviewed 9 October 2013

I have enjoyed eating at this restaurant.It has gone thru a lot of change since new owners.The staff is warm and friendly and the food is good.Keep up the good work.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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