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“A Really Nice Place to Stay”

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Best Western Plus Governor's Inn
Ranked #11 of 81 Hotels in Richmond
Certificate of Excellence
Waynesboro, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A Really Nice Place to Stay”
Reviewed 9 September 2013

We stayed one night here and really liked the hotel. Compared to other hotels in the area, the rates were VERY reasonable. The room was spacious and clean. Even though I had mapquest directions, it was hard for me to find because the sign was smaller than I expected. The breakfast was very good and ample. The staff was very accommodating, friendly and helpful. The bathroom was a bit dated and the faucet had way to much pressure (funny, because the usual complaint is just the opposite)....otherwise, I would have given this Best Western a 5. I will definitely come back should I need a place to stay in Richmond.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karengarber1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph J, General Manager at Best Western Plus Governor's Inn, responded to this review, 12 September 2013
Dear karengarber1947,

Thank you for taking the time to submit your review of our hotel. We're pleased that you found your stay here a good value for the money. Although we can be a little hard to spot from the road, I'm glad you eventually found us and got to enjoy our spacious guest rooms and deluxe continental breakfast. I apologize for any discomfort caused by the excessive water pressure and have passed your concerns along to my team. Again, thank you for your feedback, and we hope that you'll stay with us the next time you're in town.


Sincerely,

Joseph Joyce
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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564 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
1 review
Reviewed 6 September 2013

This was our first stay at Best Western hotel. Everything was great from check in to check out.The rooms were clean and well maintained.Location is close to dining and shopping.The hot breakfast was also very good they had a nice variety. The staff was very friendly and helpful. I would recommend this hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deed1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph J, General Manager at Best Western Plus Governor's Inn, responded to this review, 9 September 2013
Dear Deed1957,

Thank you very much for your feedback. I am thrilled that we represented the Best Western brand well and made a good impression on you. I'm glad that you enjoyed our clean, comfortable guest rooms and the deluxe continental breakfast. I'm happy we could meet your needs. Thank you again for the great review. We appreciate your recommendation and hope to serve you again on your next visit to Richmond!

Sincerely,

Joseph Joyce
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, AZ
Level Contributor
136 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 28 August 2013

We stayed here two nights and really enjoyed our stay. The room was spacious, the beds were comfortable, and best of all, it was very quiet. The water pressure in the shower was wonderful, and the breakfast definitely served our needs. The only small complaint I have is that the air conditioner really struggled to keep up with the heat and humidity. And it feels like the halls aren't air conditioned at all, so those were pretty muggy. Other than that, it was a nice stay.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arlo89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph J, General Manager at Best Western Plus Governor's Inn, responded to this review, 30 August 2013
Dear Arlo89,

Thank you for taking the time to share your feedback. I'm happy you enjoyed our comfortable guest rooms and complimentary hot breakfast. Please accept our apologies for the discomfort caused to you by the mugginess. I passed your comment on to my team, and we have taken steps to address the a/c situation. I hope that this won't deter you from coming back to stay with us, and that you'll allow us to serve you in the future.

Thanks again for your great review. We hope that you'll come back to visit us again soon!

Sincerely,

Joseph Joyce
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 August 2013

First time I stayed at Best West was when I called a booking agent and wanted a whirl pool bath, they gave me this place. I stayed for 4 days, loved it. Could have used more channels on the TV tho. I stayed again last week for the weekend. Staff was great, no complaints really...

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph J, General Manager at Best Western Plus Governor's Inn, responded to this review, 28 August 2013
Thank you for your review. I'm thrilled that we exceeded your expectations so well that you decided to come back and stay with us again. Thanks for your comment regarding my staff. They do their best to provide a great guest experience and I'll be happy to let them know that they are indeed getting the job done. Hopefully, by the time you return, our switch from cable to satellite will have been completed (and you'll have a wider range of station options).

Again, thank you for sharing your experience and we hope to see you on your next visit.

Sincerely,

Joseph Joyce
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansdowne, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 24 August 2013

We always stay here when in the Richmond area. The pool is great, and the service is good. It is close to a lot of resturants and shopping areas. It is close to Putt Putt, which we always enjoy with our granddaughter.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph J, General Manager at Best Western Plus Governor's Inn, responded to this review, 25 August 2013
Dear John L,

Thank you for your review. I'm happy that we remain your go-to hotel for lodging in the Richmond area. We do indeed care about providing great service for our guests and I'm glad that my staff does a good job at making you feel welcomed. Thanks again for taking the time to share your feedback. We look forward to seeing you on your next trip to Richmond.

Sincerely,

Joseph Joyce
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Garner
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 August 2013 via mobile

The staff was exceptional from the check in to the check out. I had messed up on my check in date, I was accommodated and was made to feel so welcome. My sister and I stayed that night; we slept and felt very safe. The breakfast was prepared on time and it was tasty. Great coffee, that was very important.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Omababy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph J, General Manager at Best Western Plus Governor's Inn, responded to this review, 24 August 2013
Dear Omababy,

I'd like to thank you for submitting your review. I'm glad that your stay here with us was enjoyable and pleased that my staff was able to make you feel welcomed and safe. We're happy that you enjoyed the accommodations, our complimentary hot breakfast, and our freshly brewed coffee.

Thanks again for your great review. We hope that you'll come back and see us again soon!

Sincerely,

Joseph Joyce
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, United States
1 review
Reviewed 12 August 2013

I memt with 6 of my high school girlfriends for our yearly weekend get-together!! This hotel provided everything we needed and was so helpful! The rooms (4) were clean, shower was marvelour, bed was so comfy, breakfast was very tasty, pool was accommodating and nice!!. We will be back next year!!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Margaret L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph J, General Manager at Best Western Plus Governor's Inn, responded to this review, 16 August 2013
Dear Margaret L,

Thank you for taking the time to share your awesome experience. I am so happy that we were able to make your annual get together special for you this year. We're glad you enjoyed our comfortable guest rooms, deluxe continental breakfast and other amenities we have to offer. Again, thank you for such a great review. We are thrilled that this turned out to be the best weekend ever and we look forward to see you again next year!

Sincerely,

Joseph Joyce
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Governor's Inn

Property: Best Western Plus Governor's Inn
Address: 9826 Midlothian Tpke, Richmond, VA 23235-4812 (Formerly BEST WESTERN PLUS Governor's Inn)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Richmond
#10 Romantic Hotel in Richmond
#11 Family Hotel in Richmond
#18 Business Hotel in Richmond
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Governor's Inn 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Enjoy a most Remarkable stay at the Best Western Plus Governor's Inn, where Hospitality is second nature to us. Our Friendly Associates are always available to make your stay as comfortable as possible. Tastefully furnished in Warm Tones, Rich Woods, and Stone Masonry, the Best Western Plus Governor's Inn creates a Cozy and Welcoming Atmosphere. Whether coming for Business or Pleasure, you will enjoy your stay at the Best Western Plus Governor's Inn. ... more   less 
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Also Known As:
Best Western Plus Governor`s Hotel Richmond
Best Western Governors Hotel
Best Western Richmond
Richmond Best Western

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