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Best Western Plus Governor's Inn
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Reviews (656)
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All reviewscar washsecond buildingfront deskmidlothian turnpikebreakfast roommake your own wafflesan older hotelgreat place to stayrichmond areacomfortable roomscomplimentary breakfaststay there againyogurtcoffee makerfirst floornice stayroom was large
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511 - 516 of 656 reviews
Reviewed 9 December 2013

This is an older property, but well kept. It's a good buy for a senior, especially.
Clean rooms, good bed, direct tv, hot breakfast, nice part of town. It was a cold night but the heat worked well. There was an Applebee's and Korean place to eat nearby. Even though the property sits back from Midlothian Turnpike, it's easy to find.
The staff did a good job with customer service.

Room Tip: The rooms were roomy,but bathroom were a bit small.
  • Stayed: December 2013, travelled on business
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Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this reviewResponded 12 December 2013

Thank you so very much for your recent feedback on TripAdvisor. I am so happy to hear that you enjoyed your stay with us. It is always a pleasure to hear such positive things regarding our hotel, especially our staff. We take pride in our Customer Service and we are so glad that you were presented with such great service. I look forward to seeing you again in the future.

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Reviewed 30 November 2013

Friendly and accommodating staff. Below average (for Best Western) facility. Odors in hallway. Uneven hallway walking surface. Unfinished look to room. No sofa , no TV guide. Sub-par (for Best Western) breakfast selections.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Best Western
1  Thank Ronald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this reviewResponded 3 December 2013

Thank you very much for your feedback on TripAdvisor. It is from feedback from guests like yourself that we can continue to improve our services. I am sorry to hear that you encountered some unpleasantness with the uneven flooring, no sofa, no TV Guide, odors in the hallways and the breakfast items that were not up to par. We have taken your feedback and we will look into what we need to do to make changes. We hope that you will come back and give us another try. Again, thank you for leaving your feedback on TripAdvisor.

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Reviewed 26 November 2013 via mobile

I have two main reasons we stay here. Its clean and Penny. Have stayed here every year for four years and no major complaints.Yes they do have a lounge and there is loud music but they always give options to stay in building two and warn you if they only have rooms close to or above the lounge.The breakfast is above average and Penny the breakfast attendent is constantly cleaning and keeps everything replenished. My children love the size of the rooms because we are not cramped. Thank you again for a good stay and friendly service.

  • Stayed: November 2013
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Thank ques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this reviewResponded 27 November 2013

Thank you for taking the time out to leave your feedback on TripAdvisor. We pride ourselves on great Customer Service and I am very happy to hear that you do experience great service when you stay with us. Penny is a great employee and we are blessed to have her here. I will pass on your comments to Penny. I am sure she would appreciate your feedback. Again, thank you for being a loyal customer. Happy Holidays.

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Reviewed 25 November 2013

Impressive building, comfortable rooms, nice breakfast, pleasant staff. Downside, our room was on the second floor near the lounge area. Loud music was blaring until 1am. Although room was listed as non smoking, this whole floor reeked of smoke. I would stay here again, but only if room was in a different area

  • Stayed: November 2013, travelled on business
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Thank VADeels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this reviewResponded 26 November 2013

Thank you for taking the time to leave your feedback on TripAdvisor. I am so sorry that you encountered smoke smell on the floor your room was located as smell as the noise from the lounge. I will take appropriate measures to attack the smoke smell on that floor. Again, thank you for taking the time to respond.

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Reviewed 18 November 2013

Just wanting to let you know there is a bar and if your in the main building be prepared for a lot of noise if you are on the first floor. Asked for a 2 queen non smoking room and when I got there found out it was over the bar and then we were put in another room which the discovered it a smoking room. Not happy!

  • Stayed: November 2013, travelled with friends
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Review collected in partnership with Best Western
1  Thank Trina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this reviewResponded 19 November 2013

I want to take the time out to thank you so much for leaving your feedback on TripAdvisor. I am so sorry to hear that you encountered some issues during your stay with the noise from the lounge. We make every attempt to assign the rooms over the lounge last however on busy weekend with a full house, it becomes quite a challenge. I am very sorry about your experience and we hope that you would come back and give us another try in the future.

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