We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very Accomodating”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Best Western Plus Governor's Inn
Ranked #11 of 81 Hotels in Richmond
Certificate of Excellence
Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Accomodating”
Reviewed 17 March 2014

We came down with a soccer team from Canada and were extremely pleased that they opened their breakfast buffet an hour early for the girls. They also changed their menu to ensure the girls had everything they needed to perform. Staff was extremely friendly and helpful ( Penny, the lovely lady who runs the breakfast was amazing). We had one of our families come in and when the staff at the front desk saw the room they had booked, they immediately offered them another larger room to accommodate the number of people in their group. We would definitely stay here again!! A huge thank you to Adorna and the staff for making our stay an enjoyable one!!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joanne b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review, 18 March 2014
Thank you for taking the time to leave your feedback on TripAdvisor. I am so pleased to hear that you enjoyed your stay with us. It is my pleasure to have been able to host your event here at the hotel as well as open Breakfast up early for your team so that they were able to make their tournament without having to rush. I have such wonderful staff members and I am so overwhelmed that they provided you and our guests such exceptional Customer Service as well as clean and comfortable rooms. I will pass on your gracious comments to Penny and Adorna, I know they will be very appreciative to hear they did such a fabulous job. We will look to seeing you again in the future. Again, thank you so very much for your feedback on TripAdvisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

562 reviews from our community

Traveller rating
    296
    179
    51
    17
    19
See reviews for
220
112
33
124
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Augusta, Maine
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 March 2014

This hotel can be counted on for a good overnight at a very reasonable price. Rooms are clean and comfortable, however It is getting to the point where refurbishment needs to start. Our room was missing the desk/table altogether with nothing as a substitute. The bathroom is showing signs of age..but having said that, staff is always helpful and courteous, accommodations are acceptable, breakfast is hot and displayed nicely. For the price, this is a good deal..

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank debsmiley1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review, 18 March 2014
I wanted to take the time to thank you for providing us your feedback on TripAdvisor. It is guests like yourself that help us to maintain our hotel quality and guest satisfaction. I see that you noted some areas of improvement for us and I thank you for pointing those out, I will pass those on to the ownership. Anyway that we can improve our hotel and the satisfaction of our guests, we will make every attempt to do so. Thank you again for providing your feedback. We hope that you will stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crozet, Virginia
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 12 March 2014

We just returned from a night at this hotel. Nice stay overall however we stayed in a non-smoking room on second floor and hallway had a very strong smoky odor. The room did not have this smoky smell thank goodness or we could not have stayed. The breakfast was excellent and even included hot foods. The staff could not have been nicer. My husband & I were there for a business meeting and witnessed the staff cleaning, etc., but think because the building is older, this old smoky smell will always be there on the second floor. Other than that issue, I would recommend.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cynthia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review, 13 March 2014
Thank you for taking the time to provide your feedback on TripAdvisor. I just wanted to apologize to you for the strong smoke smell you encountered on the 2nd floor of our building. Myself along with the owner will be looking into ways in which we can eliminate the smell of smoke on that floor. I am appalled that my staff was not nice according to your feedback. If you would like to discuss any of your feedback I can be reached at 804-323-0007 or via email at bwgovernorsinn@yahoo.com. I do hope that you will stay with us again in the near future. Again, thank you for providing your feedback to us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Old Town, Florida, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 March 2014

I stay at this hotel often and LOVE IT. When I am not here for work, I have my family with me and they enjoy the pool, fittness room and breakfast every morning. We enjoy this hotel and would not stay any where else when in Richmond, VA.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Debi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review, 12 March 2014
Thank you for providing your feedback on TripAdvisor. We appreciate the great comments you left regarding our hotel. I am overwhelmed to know that you love our hotel so much. I am pleased to know that I have such great staff that take care of our guests. I look forward to your return stay with us. Again, thank you so much for the great comments you provided and we look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanuet, New York
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 March 2014 via mobile

I've stayed here twice now coming to Richmond on business. It has been a pleasant stay on both occasions. Nothing too fancy about the place but it has large rooms and they are well kept. The staff here is fine with little fanfare but they do their job. The hotel has a great location near main roads and easy to get too.

Stayed March 2014, travelled on business
Helpful?
Thank JPhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review, 12 March 2014
Thank you for taking the time to provide your feedback on TripAdvisor. I am glad to see that you are a frequent guest of ours. We are glad that you choose Best Western Plus Governor's Inn for your hotel accommodations. I am honored that my staff provide you with clean and comfortable spacious rooms as well as fine Customer Service. We look forward to your return stay with us and again thank you for providing your feedback on TripAdvisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hackensack, New Jersey
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 March 2014

My husband and I stayed at the Best Western Plus Governor's Inn in Richmond, VA on March 4, 2014. The hotel is interesting regarding its ambiance and architectural appearance. We were graciously welcomed by Lisa, one of the front desk receptionists. She was eager to please us with a nice room. The room was huge. My only complaint was that the floor (under the carpeting) sloped making it difficulty to maintain one's balance. I have no idea why the floor sloped, but it did. I believe we were in Room 322, but not sure. The breakfast was very adequate and well attended by Penny. She made sure that everything was displayed nicely and asked if there was anything we needed. Upon Check out, we were greeted by Carina, another lovely young woman at the front desk. All in all, the room was comfortable and we were happy to spend the night at this property. All the above-mentioned personnel were pleasant and professional. They are an asset to Best Western.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathmartsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review, 11 March 2014
I wanted to take the time to thank you for providing your feedback on TripAdvisor. I am very pleased to hear that you were taken care of by 3 of my most valuable employees, Lisa, Penny & Carina. I apologize about the sloping of the floor in your room. We will definitely look into the flooring situation so thank you for bringing that to our attention. We hope that you will return to our property again in the future. Again, thank you for providing your feedback on TripAdvisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesapeake, Virginia
1 review
Reviewed 10 March 2014

Hotel Staff friendly and very attentive. We arrived before check-in time. However, staff accommodated us in a timely manner. Allowing us to start our stay immediately.
Breakfast room staff was exceptional. Penny stood out on the days of our visit. She made sure hot foods were hot and cold foods were cold. When we encountered difficulty using the mini waffle iron, she kindly demonstrated how to get "perfect" waffles. Thank you Penny!

Room Tip: Request rooms in the main building if you want to use business center or gym. However, rooms in the...
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review, 10 March 2014
Thank you for taking the time to provide us your feedback on TripAdvisor. I am so glad to hear that you had an enjoyable stay with us. I am very honored to have such a great Breakfast Attendant such as Penny. She really knows how to maintain her area and how to make our guests feel really special. I am pleased to know that my staff is friendly and attentive. I look forward to you staying with us again in the future. Again, thank you so much for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Richmond hotels
8.0 mi away
Hampton Inn & Suites Richmond/Glenside
11.1 mi away
Wingate by Wyndham Richmond Short Pump
0.2 mi away
Four Points by Sheraton Richmond
Show Prices
Show Prices
Show Prices
8.7 mi away
Country Inn & Suites By Carlson, Richmond West at I-64
7.8 mi away
Linden Row Inn
Linden Row Inn
#7 of 81 in Richmond
4.5 of 5 bubbles 1,001 reviews
11.0 mi away
Hilton Richmond Hotel & Spa / Short Pump
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Governor's Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Governor's Inn

Property: Best Western Plus Governor's Inn
Address: 9826 Midlothian Tpke, Richmond, VA 23235-4812 (Formerly BEST WESTERN PLUS Governor's Inn)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Richmond
#10 Romantic Hotel in Richmond
#11 Family Hotel in Richmond
#18 Business Hotel in Richmond
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Governor's Inn 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Enjoy a most Remarkable stay at the Best Western Plus Governor's Inn, where Hospitality is second nature to us. Our Friendly Associates are always available to make your stay as comfortable as possible. Tastefully furnished in Warm Tones, Rich Woods, and Stone Masonry, the Best Western Plus Governor's Inn creates a Cozy and Welcoming Atmosphere. Whether coming for Business or Pleasure, you will enjoy your stay at the Best Western Plus Governor's Inn. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Travel Republic (UK), Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Best Western Plus Governor's Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Governor`s Hotel Richmond
Best Western Governors Hotel
Best Western Richmond
Richmond Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing